Event Summary
As we await for the second release of the TSMs, how can your organisation use the available data to deliver targeted strategies to improve the tenant experience?
Join Westminster Insight’s annual Tenant Engagement Digital Conference to learn how the new regulatory standards, increased scrutiny, and learnings from TSMs are shaping new approaches.
How does your organisation compare to similar providers? How can you improve performance and benchmark against best practice?
We will hear directly from the Regulator of Social Housing on the Consumer Standards and findings two years on from the TSMs. The Housing Ombudsman Service will share their expectations to approach vulnerabilities as recommended on their Attitudes, Respect, and Rights Spotlight Report.
You will learn from successful tenant-led and co-production initiatives to reflect the residents voices in your services.
Hear from organisations including CIH, TPAS and HACT who will share practical takeaways including:
- Building tenant-centred engagement strategies: improving accessibility and changing mindsets from ‘hard to reach’ residents to ‘hard to reach services’
- Leveraging your digital communication and presence to improve the tenant experience
- Utilising data to measure the impact and success of your strategies
Join us to harness the momentum of a new consumer-led regime and level up your engagement strategies.
Attend to network with colleagues from housing associations, local authorities, resident representatives and scrutiny panels.
Key Points
- Understanding expectations from the RSH: reviewing TSM results and the Consumer Standards
- Use feedback for transformation: improving perceptions across services
- Understanding what matters to tenants and delivering value for money
- Championing fair, helpful and empathetic communication in service provision
Sponsorship
Interested in sponsoring this event? Click here for sponsorship opportunities.
View all our conferences, events and training here.
Group discounts
Contact us for group rates.
