FAQs

If you are attending a Digital Event using our RingCentral platform, please click here.

For Online Training courses delivered via Zoom, please click here.

If you would like to speak to someone about your online access to our events/training courses please call 0345 647 9000.

When will I receive the training materials?

Course handouts and any additional resources will be emailed to you one day before the course, to the address you used when registering. Presentation slides are usually shared after the course has taken place.

If you haven’t received anything the day before your course and it’s not in your spam folder, email [email protected].

Are conferences recorded?

Some conferences are available to watch back on demand. Check the course page on our website for details, or email [email protected] to ask about a specific conference.

How can I view my On Demand Event?

If you have purchased an on-demand event, our customer services team will be in touch within 48 hours to provide log-in details for the online platform, giving you access to the recordings. On demand access is available for 14 days. Please note that access can only be granted upon receipt of payment. Contact [email protected] with any queries.

Where can I find terms and conditions of booking?

View our Terms and Conditions here.

When do I need to pay for my booking?

Payment is due within 14 days of order and no later than the date of the event, whichever is sooner.

Who can I contact to discuss my payment or invoice?

Email [email protected] or call 0345 647 9000.

Can I cancel my booking?

Yes — email [email protected] as soon as you can.  Cancellation up to 30 days before the date of the event incurs an administration charge of £150 plus VAT per delegate. You must pay in full for later cancellation or non-attendance.

How do I transfer my booking?

Delegates may be substituted for no additional cost if notified in writing to [email protected] stating the event name and date, booking number and the original and substitute names, job titles, organisation email addresses and telephone numbers.

View our cancellation and transfer terms that are set out at the time of booking.

When will I receive my CPD certificate?

All our courses are CPD Certified. Your attendance certificate is sent directly by the CPD Delegate Certification Service within 30–60 days of the course. It will confirm your attendance and the duration of the learning activity.

If you’d rather we didn’t pass your details to the CPD Delegate Certification Service, let us know before the event: [email protected].

The Knowledge Exchange Group is a proud, certified CPD member (membership reference number 16420).

Can my organisation book in-house training?

Yes. All our courses can be run privately for your team, online or in person. We can also tailor the content to fit your organisation.

Prices start at £1,995 for in-house team training. Contact us to book a meeting to discuss your requirements by calling 0345 647 9000 or email [email protected].

Check out our Work for Us page for current vacancies.

If you would like to discuss speaking at one of our upcoming events or delivering online training courses for Westminster Insight, please email [email protected].