Close
Open
1.1 These Conditions apply to the Contract to the exclusion of all and any other terms.
1.2 Submission or communication by you to us of an Order registering your attendance at an Event will constitute an offer to purchase Services on the basis of these Conditions. You may register by completing our online registration form, by completing a form on email, or by telephoning us.
1.3 A Contract is only formed when we confirm, in writing, typically by email, your attendance at an Event. The Contract will commence and be binding on you and us on the date when we provide such confirmation – Commencement Date.
1.4 Our quotations do not constitute offers. Any quotation, which we issue, will only remain valid for 20 Business Days from its date.
2.1 The Contract constitutes the entire agreement between you and us.
2.2 You acknowledge that in entering into the Contract you have not relied on any warranty, assurance, statement, promise or representation whether written oral or in whatever form and whether made innocently or negligently, unless it is set out in the Contract. You agree that you will have no claim for innocent or negligent misrepresentation based on any statement in the Contract.
2.3 Any descriptive matter or advertising issued by us, or any descriptions or illustrations whether contained in our website, catalogues, brochures or elsewhere are issued or published for the sole purpose of giving an approximate indication of the Services they describe. They will not form part of the Contract or have any contractual force.
2.4 We do not warrant that any course or Event or any Services satisfy any governmental or regulatory requirement, including (but not limited to) any immigration visa status requirements.
3.1 We rely on the information you provide to us including your personal details. For example, we use the contact details you provide to send important information such as Event joining instructions and copies of presentation slides (if you have requested them). Your name, job title and organisation name will appear on Event badges; and on a Delegate list in the Delegate pack/digital platform.
3.2 You will receive a confirmation upon completion of registration. When you do so you must check the details shown carefully and advise us if any information shown appears incorrect. You may do this by sending an email to customerservice@knowledgeexchange.group. If you have not received your booking confirmation within 24 hours of registering or booking, you should inform us of this by email at customerservice@knowledgeexchange.group.
3.3 By entering into the Contract, you acknowledge that you are aware that we do not provide services of any kind to any person acting in a private capacity or dealing as a consumer and are, therefore, confirm and warrant that you are doing so in the normal course of your business.
4.1 In this paragraph 4 Recordings means any audio or visual recording or photographic images of any Event or part of an Event.
4.2 You may not make Recordings without our prior written permission. Anyone seen making Recordings without permission is liable to be required to leave the Event concerned.
4.3 We will create Recordings. We use the Recordings to enable Delegates to attend virtually. We also retain the Recordings and allow people to view them instead of or as well as attending Events in person. We also publish and broadcast Recordings on the internet, on social media and elsewhere in our discretion for educational, promotional and other purposes as we decide.
4.4 By entering into a Contract, you are confirming that:
(a) you consent to our creating and making use of the Recordings at any Event at which you are present virtually or in person;
(b) you have obtained the consent of each of your Delegates to our creating the Recordings and making use of them and can produce a copy of such consents to us upon request.
4.5 You or any of your Delegates may at any time inform us if you wish any image or sound of you to be removed by emailing us at customerservice@knowledgeexchange.group and we will then arrange such removal as soon as reasonably practicable.
5.1 You may cancel an Order relating to attendance at an Event, up to 30 days before the date of that Event upon payment of a cancellation fee of £150 plus vat for each of your Delegates whose attendance is being cancelled. Payment in full is due in respect of any later cancellation or non-attendance.
5.2 You may substitute Delegates without additional cost, at any time, by informing us by emailing us at customerservice@knowledgeexchange.group stating the Event name and date, and the original and substitute names, job titles, organisation email addresses and telephone numbers.
5.3 Where in our opinion it is appropriate, we reserve the right to change the timing, agenda, programme and content of an Event without warning, time is not of the essence.
5.4 We may also change the date of any Event due where, in our opinion, circumstances require. If this occurs we will inform you by email. You may then choose to accept the date change or request a full refund. If you request a refund, we will repay in full the fees paid in respect of your Delegates.
5.5 Where in our opinion circumstances require, we reserve the right to change the venue of the Event. If this occurs, we will inform you by email. We will not be responsible for any expenses incurred by you, any of your Delegates or any other person as a result of any such change.
5.6 We reserve the right to cancel any Event or course where we consider this is appropriate due to circumstances making the holding of such Event inappropriate or unviable. If we cancel an Event pursuant to this paragraph 5.6, we will refund the fees paid in respect each of your Delegates
5.7 We may in our sole discretion at any time and without giving any reason, cancel and/or decline a booking in its entirety or in relation to any one or more Delegates. We will refund the fees paid in respect of those Delegates whose attendance we have so cancelled or declined.
6.1 Services will be supplied substantially in accordance with the Specification in all material respects, but subject always to our rights to make changes to them as provided elsewhere under these Conditions.
6.2 We will have the right to make any changes to the Services. We will inform you if any such changes are material.
7.1 You must inform us of all special dietary and access requirements which your Delegates have by emailing customerservice@knowledgeexchange.group at least 14 days before the relevant Event.
7.2 Joining instructions will be sent out prior to the Event. If you have not received those instructions 7 days before the date of the Event, you must immediately inform us by sending an email to customerservice@knowledgeexchange.group.
7.3 Whether or not they have attended, each Delegate who has been registered for an Event will be entitled to request the presentation slides from the day, or access to the recordings, by requested this by email to customerservice@knowledgeexchange.group.
7.4 We will not serve alcohol to anyone under the age of 18 and may ask Delegates to provide proof of age before agreeing to serve alcohol to them.
7.5 If, in our opinion, you or any person you whose attendance at an Event you have arranged behave in a manner which we consider to be (i) disruptive; (ii) constitutes a risk to the health, safety or wellbeing of any other person(s); (iii) risks to cause damage to property; or (iv) is otherwise inappropriate, we may require you or such person to leave the Event immediately and will not pay any refund in any such circumstance.
You will be respectful and courteous to all staff, representatives, and all other persons when attending any Event which we deliver as part of the Services.
8.1 You are responsible for procuring the necessary equipment and the payment of connectivity and other charges necessary to access any digital event content.
8.2 We shall provide reasonable operational support during live events. Please email customerservice@knowledgeexchange.group should you require technical support. For on-demand or recorded content, we will respond to your query within 48 hours on business days.
8.3 For those of our events that require online internet access, it is your responsibility to ensure that your technology is compatible with our systems prior to registering for the event, and to ensure you have internet connectivity during the event.
8.4 We cannot be held responsible for any technical issues which may arise because of your failure to ensure compatibility with our systems, or any delay, disruption or disturbance due to problems with your computer systems, hardware or internet connection.
9.1 You will pay the Charges stated in the Order. We will invoice you and require payment before we provide the event or Services.
9.2 Our preferred payment method is payment by credit or debit card when placing your booking. We accept most cards including American Express, Visa and MasterCard. If you pay using that preferred payment method we will apply a 10% discount to your Order.
9.3 As an alternative to making payment by credit or debit card, when placing your booking, you may elect to pay subsequently by bank transfer. If you elect to do so, an administration charge of £15 will be added to your invoice.
9.4 If you have not paid using our preferred payment method as set out in paragraph 9.2, you must pay your invoice within 14 days from the date on the invoice or before the event, whichever date is sooner.
9.5 We do not release joining instructions for any Event until we have received payment in full. Therefore, if you are booking less than 14 days before the Event, you must make payment in sufficient time to receive your joining details. You will remain liable for the payment even if you do not make the payment in time and fail to attend because the Delegate space(s) will have been reserved and held available for you.
9.6 If paying by bank transfer, your payment must be in full and in cleared funds to a bank account nominated in writing by us.
9.7 All amounts are exclusive of value added tax (VAT) which, where chargeable, will be added to invoices at the applicable rate and will be payable by you in addition to all other amounts due.
9.8 Time of payment is of the essence. Without limiting or affecting our other rights and remedies, if you fail to make any payment due to us under the Contract by the due date for payment (Due Date), we reserve the right to charge interest on the overdue amount at the rate of 5% per annum above Barclays Bank Plc base rate in force from time to time. Such interest will accrue on a daily basis from the Due Date until the date on which payment of the overdue amount is received, whether before or after judgment.
9.9 All amounts due under the Contract must be paid in full without any deduction or withholding (other than as required by law). We may, without limiting or affecting our other rights or remedies, set off any amount due under the Contract by you against any amount payable by us to you.
9.10 Without prejudice to any other rights or remedies we may have, whether under the Contract otherwise, we may terminate the Contract by serving upon you notice having immediate if you fail to pay any amount when due and remain in default 7 days or more after such payment has been demanded from you; or you commit a material breach of the Contract.
10.1 Subject to paragraph 10.2, all Intellectual Property Rights in or arising out of or in connection with the Services will be owned by us.
10.2 You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional upon us obtaining a written licence from the relevant licensor on terms entitling us to license such rights to you.
10.3 In particular Westminster Insight Materials are for use by the individual Delegates for whose training we have been paid. You may not be share, copy, amend, sell or otherwise transfer or use or dispose of Westminster Insight Materials without license from us. In particular but without limiting the general application of the preceding provisions of this paragraph 10.3, Westminster Insight Materials may not be used to train third parties or persons not attending our Events, without our written consent.
10.4 When you register for an online event, you will be given one or more usernames and passwords that are intended for your individual Delegates for whose training we have been paid. It is not permitted to share your username and password with any other person who is not the registered delegate. If you notice unauthorised use of your username or password, please contact us immediately customerservice@knowledgeexchange.group. We reserve the right to access and monitor password protected information.
10.5 Save for the limited rights granted pursuant to paragraph 10.3 no Intellectual Property Rights will be passed or transferred to you or any of your Delegates by reason of the Contract.
10.6 Notwithstanding paragraph 10.1 speakers and contributors to Events and courses forming all or part of the Services may retain ownership of their materials and the intellectual property in such materials. We give no warranty or assurance and make no recommendation of any kind in relation to the quality, content or ownership of any materials or other things used or provided by any speaker or contributor.
11.1 Nothing in these Conditions will limit or exclude your or our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
(d) any deliberate or intentional breach of the Contract.
11.2 Subject to paragraph 11.1:
(a) we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
(b) our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the amount you have paid by for the Services.
11.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
11.4 This paragraph 11 will survive termination of the Contract.
12.1 Force Majeure:
(a) For the purposes of this Contract, Force Majeure Event means any matter, fact, occurrence or circumstance beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or that of any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, pandemic, flood, storm or default of suppliers or subcontractors.
(b) We will not be liable you as a result of any delay or failure to perform our obligations under the Contract as a result of a Force Majeure Event.
(c) If the Force Majeure Event prevents us from providing any of the Services for more than 6 weeks, without limiting its other rights or remedies, we may terminate the Contract immediately by giving written notice to you.
12.2 Assignment and subcontracting:
(a) We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
(b) You will not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
12.3 Notices:
(a) Any notice to be served under or in connection with this Contract must be in writing and delivered personally or sent by prepaid first-class post to the party to be served at its address as given in the Contract.
(b) If delivered by hand, notices will be served at the time of delivery. If sent by pre-paid first-class post or recorded delivery, they will be deemed served at 9.00 am on the second Business Day after posting.
12.4 Waiver:
A waiver of any right under the Contract is only effective if it is in writing and will not be deemed to be a waiver of any subsequent right, breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law will constitute a waiver of that or any other right or remedy.
12.5 Any provision of the Contract that is held invalid or unenforceable, will be deemed deleted and the validity and enforceability of the other provisions of the Contract will not be affected. If possible, any such provision will be deemed modified to the minimum extent necessary to render the same valid and enforceable.
12.6 The Contract does not create any partnership or joint venture between the parties, or constitute either party the agent of the other. Neither party may act as agent for or bind, the other.
12.7 A person who is not a party to the Contract will not have any rights under or in connection with it.
12.8 No variation of the Contract will be binding unless confirmed in writing and signed by us.
12.9 Any dispute or claim arising out of or in connection with this Contract, its subject matter or formation (including non-contractual disputes or claims), will be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
By agreeing to these Conditions you consent that we may process the personal data (including special category data) that we collect from you and use it for the associated companies in our group to market our goods and services to you unless you inform us that you withdraw consent for us to do so. Please refer to our privacy policy published on our website https://www.westminsterinsight.com/privacy-policy/ and the terms of any stand-alone privacy notice we may supply to you from time to time. Please address any questions, comments and requests regarding our data processing practices to customerservice@knowledgeexchange.group or complaints to gdpr@knowledgeexchange.group.
In these Conditions, the following rules apply:
14.1 references to “we”, “us: or “our” relate to Knowledge Exchange Group Limited company number 08808447 having its registered office at Unit 51-54 Maltings Place 169 Tower Bridge Road, London, United Kingdom, SE1 3LJ and trading as Westminster Insight;
14.2 references to “you”, “your” or “yours” are references to the Client.
In these Conditions, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Charges: the charges payable by you for the supply of the Services in accordance with paragraph 10.
Commencement Date: has the meaning set out in paragraph 1.3.
Conditions: these terms and conditions as amended from time to time in accordance with paragraph 12.8.
Contract:` any contract between you and us for the supply of Services in accordance with these Conditions.
Client: the person or firm who purchases Services from us.
Delegate any individual who has been registered with us as attending an Event and your Delegate will mean those Delegates whom you have so registered.
Deliverables: Events and /or Materials which we provide to you.
Event: conferences, digital conferences, courses, training, workshops, exhibitions, marketing, seminars or other events which we organise or offer.
Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Materials any handouts, presentations, written materials and digital information in whatever form stored or presented which form part of the Deliverables including (but without limitation) any such items relating to any Event.
Order: your order for Services as set out in your booking confirmation.
Services: the services, including the Deliverables, supplied by us to you as set out in the Specification, but subject to these Conditions.
Specification: the description or specification of the Services provided in writing by us to you.
Westminster Insight Materials: means all materials, equipment, documents and other property belonging to us whether stated to be in our name or that of Westminster Insight.
Unit 51-54 Maltings Place, 169 Tower Bridge Road, London, United Kingdom, SE1 3LJ
Registered in England and Wales.
Westminster Insight is a division of The Knowledge Exchange Group Ltd (08808447)
