Our People

We are a dynamic team based in London Bridge. Employees benefit from a hybrid working environment. We run over 200 events each year, helping to inform and impact on public policy issues.

We believe that happy, motivated, and empowered people deliver great events. If you would like to join our team, please contact HR@knowledgeexchange.group

Current vacancies

Customer Sales Executive

We are seeking a highly organised and motivated customer sales executive. The ideal candidate will have great communication, administrative and customer service skills. You will support the delegate sales operation of our conferences and events, respond to incoming sales enquiries and support our customers by email and phone.

Working in a lively environment, and surrounded by a close-knit team, this role would suit an administrator or customer services professional with some previous sales experience. The right candidate will have a determined attitude in providing great customer service and a desire to learn and develop within the role.

Hours: 9-5pm, Monday to Friday, Flexi-time available

Location: Central London/Hybrid Working

Key Responsibilities:

  • Manage incoming delegate sales from initial enquiry through to booking and payment.
  • Build customer relationships to ensure customer satisfaction and encourage repeat business.
  • Troubleshoot customer inquiries and provide solutions.
  • Build a rapport with potential clients to convert incoming enquires into confirmed bookings.
  • Develop strategies to increase sales e.g. emails to previous customers, pro-actively sourcing new business contacts, effective upselling.
  • Handle administrative tasks such as processing payments, and inputting bookings on the system.
  • Prepare and maintain accurate records of sales activities.
  • Attending team/events – occasional travel in the UK may be required.

Education, Experiences and Competencies:

  • A desire to work in sales
  • Strong commercial skills
  • Proven experience in administration and customer service
  • Good written and verbal communication skills, good telephone manner
  • Good attention to detail
  • Excellent communication and negotiation skills
  • Prior experience in sales administration or customer service
  • Proficiency in CRM, Excel, Word Outlook, and other relevant software
  • Strong organisational and time management skills
  • Ability to work independently and as part of a team
  • Knowledge of the events industry (previous industry experience not required)

Benefits:

  • 23 days’ annual holiday entitlement rising to 25 after 2 years continuous service and 28 days after 3 years (carry over up to 3 days)
  • Bonus scheme
  • Company pension scheme
  • Flexible working/hybrid
  • Equal Opportunities Employer
  • Dynamic and agile team

Conference Producer

Due to continued success and growth in a virtual environment, the Knowledge Exchange Group requires an exceptional graduate, with work experience in a professional environment, to join our dynamic team and become an important part of our expansion.

The successful candidate will be an ambitious graduate (minimum 2:1), looking to work in public policy events.  You will have minimum one years’ experience working in events/content production. First and foremost, you will bring excellent communication, analytical and written skills.

Hours: 9-5pm, Monday to Friday, Flexi-time available

Location: Central London/Hybrid Working

Key Responsibilities:

  • Project management from inception to event sign off, and delivery of key targets / deadlines for each event.
  • Developing and writing of the event programme from start to finish.
  • Desk research and in-depth market research, to ensure viability of programmes, and to maximise each topic.
  • Meeting, inviting and liaising with senior-level speakers, to ensure the most appropriate and appealing line up of speakers on events.
  • Developing relationships with key industry bodies to assist with research, marketing and speaking opportunities.
  • Close collaboration with marketing and operations teams to ensure commercial success.
  • Writing copy for marketing materials and website.
  • Identification of audience, commercial partners and sponsors.
  • Communicating key conference / event updates to the wider team and senior management.
  • Oversee on-the-day event running, including speaker liaisons and relationship management.

Education, Experiences and Competencies:

  • Minimum one year content/event production experience
  • Educated to degree level, 2:1 minimum
  • Flexible team player, with ability to work in a fast-paced environment and to tight deadlines
  • Excellent research, written (including copy writing) and oral communication skills
  • Excellent organisational and time management skills with ability to multi-task effectively
  • Strong interest and/or understanding of government, public sector policy is preferred, but not essential
  • Proficiency in using Microsoft Office Suite

Benefits:

  • 23 days’ annual holiday entitlement rising to 25 after 2 years continuous service and 28 days after 3 years (carry over up to 3 days)
  • Bonus scheme
  • Company pension scheme
  • Flexible working/hybrid
  • Equal Opportunities Employer
  • Dynamic and agile team

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Registered Office

1 Northumberland Avenue, London, WC2N 5BW
Registered in England and Wales.

Westminster Insight is a division of The Knowledge Exchange Group Ltd (08808447)

Our Brands

Westminster Insight

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