Work For Us

We are seeking a highly organised and motivated Customer Success Executive to sell delegate places and join our dynamic events and training team. The ideal candidate will have great business development, communication and customer service skills. You will be part of the Commercial Team, with responsibility for selling conference delegate places to public and private sector professionals across the UK and beyond. You will play a pivotal role in driving business growth by identifying new leads, managing inbound and outbound outreach efforts, and ensuring the commercial success of events.

The Knowledge Exchange Group produces timely conferences, public policy briefings, interactive workshops and practical training across 3 brands – Westminsterinsight.com, policyinsight.wales and holyroodinsight.com

The right candidate will have a background in sales, a good attitude and a desire to learn and develop within the role.

Reporting to: Commercial Director

Hours: Full time role – 35 hours per week (09:00 – 17:00)

Location: Remote with occasional office visits

Salary: Please apply.

Key Responsibilities:

• Manage incoming conference sales from initial enquiries through to booking and payment.
• Conduct outbound calls to prospective conference delegates.
• Research and identify potential leads using various tools (e.g., LinkedIn, ‘basket abandonments’, e-mail outreach, CRM, industry reports, past attendees).
• Present and explain the benefits of attending the conferences to potential clients in a clear and compelling manner.
• Work collaboratively to prepare sales materials and to create effective and compelling outbound e-mail content.
• Maintain accurate records of customer interactions and sales activities in our CRM system.
• Follow up on leads and conduct follow-up calls to nurture relationships.
• A positive attitude to provide excellent customer service and support throughout the sales process.
• Troubleshoot customer inquiries and provide solutions.
• Handle administrative tasks such as processing payments, and inputting bookings on the system.
• Collaborate with the wider sales team to develop lead nurturing strategies and increase conversion rates.
• Work closely with the marketing and production teams and feedback on customer pain points and areas of interest to develop content that attracts and engages potential leads.
• Monitor and analyse the effectiveness of lead generation campaigns, reporting on key metrics and performance.
• Stay updated on industry trends, competitor activities, and customer needs.
• Serve as the main point of contact for assigned clients, ensuring effective communication and timely responses to inquiries.
• Develop and maintain strong, long-lasting relationships with clients by understanding their business goals and needs.

Skills, Experience, and Attributes:

• Proven experience in telemarketing or sales, preferably in conferences and training setting.
• Strong commercial skills.
• Ability to build rapport and establish trust with potential customers.
• Good written and verbal communication skills, good telephone manner.
• Good attention to detail.
• Excellent interpersonal and negotiation skills.
• Strong time management skills and the ability to prioritise tasks effectively.
• Proficient in MS Office and CRM systems.
• Goal-oriented with a passion for driving results and improving conversion rates.
• Excellent interpersonal skills and a customer-centric attitude.
• Self-motivated and results-driven with the ability to work independently and within a team.
• High level of integrity and professionalism.

Benefits:

• 23 days’ annual holiday entitlement rising to 25 after 2 years continuous service and 28 days after 3 years (carry over up to 3 days)
• Two personal development days per year to support your training and progression
• Commission scheme
• Company pension scheme
• Flexible working
• Dynamic, diverse and agile team

The Knowledge Exchange Group requires an event coordinator to join our dynamic team to deliver face-face one-day conferences, digital events and online training courses.  The successful candidate will be an organised and efficient team player, who is comfortable with technology and used to working in a virtual environment. You’ll have some experience of events or training, however we will provide full training and development to ensure you succeed in this role. Apply at www.reed.co.uk

Hours: 9-5pm, Monday to Friday

Location: Central London/Hybrid working

Start date – Early/Mid August 2026

Interviews – July 2026

About the Knowledge Exchange Group:

The Knowledge Exchange Group produces timely conferences, public policy briefings, interactive workshops and practical training across 3 brands. We run over 150 events each year, helping to inform and impact on key topical issues facing the public and private sectors.  Politically independent, we pride ourselves on our ability to deliver events that not only provide useful information but also contribute to important debates and shape cultural change. Our divisions are Westminster Insight, Holyrood Insight and Policy Insight Wales.

Responsibilities:

You will deliver virtual conferences, online training and face to face events.

Virtual events

• Digital platform management – to set up the event on the digital platform using in-house style and custom branding.
• To arrange speaker rehearsals and tech checks.
• To liaise with the production team and technical team who will choreograph the live stream.
• To create the running order for the day, event materials, and master slide deck.
• On the day event management – liaison with the production team, managing technical support, sending notifications and alerts, show calling.

Face to Face events

• To liaise with and source conference venues and A/V providers.
• To coordinate logistics with venues, e.g., seating, food, access, sponsor requirements, etc.
• To deliver event materials, branding and signage (within the agreed budget).
• On the day management of the event, including registration.

Training

• To set up webinars on Zoom and provide technical support for the event, before and during the event.
• To send materials to delegates and pre-event questionnaires.

Speaker communications

• To liaise with speakers after they have been confirmed by the content team
• To send agreement letters, including the marketing toolkit, speaker discounts, venue information, joining instructions, Chair’s Notes and virtual platform links.
• Arranging travel and accommodation, within budget.
• Chasing speaker biographies, logos, and presentations.

Delegate Administration

• To send joining instructions to delegates, to chase outstanding payments.
• To distribute evaluation forms and analyse results.
• To deliver customer and technical support, by phone, email or online.

Exhibition and Sponsor Liaison

• To organise the conference branding and signage for the day.
• To manage logistical arrangements and expectations of sponsors, chase materials.

Other Duties

• To undertake any other duties in keeping with this job role and to support the wider business.
• Occasional travel within UK may be required.

Personal Attributes and Experience:

• Six months of previous events experience or a degree in events.
• Educated to degree level, or similar.
• Excellent IT skills e.g. Microsoft Office, Zoom.
• Previous use of a virtual event platform (desirable), basic graphic design skills (desirable)
• Excellent planning and organisational skills, accurate and meticulous.
• Excellent customer service skills, enthusiastic and helpful approach.
• A team player.
• Reliable, ability to problem solve.
• A good communicator, able to build relationships and deal with senior speakers.

Benefits:

• 23 days’ annual holiday entitlement rising to 25 after 2 years continuous service and 28 days after 3 years (carry over up to 3 days)
• Hybrid working
• Company pension scheme
• Flexible working
• Dynamic, diverse and agile team