Event Summary
Awaab’s Law will require social housing landlords to adhere to strict time limits to address dangerous hazards such as damp and mould in their properties. This Westminster Insight’s bi-annual Solutions to Damp and Mould in Social Housing digital conference will help social landlords to understand their requirements and prepare for the anticipated introduction of Awaab’s Law.
Ensure you are taking decisive action to tackle damp and mould and providing the best service possible for tenants.
We will share best practice guidance, and hear from the Housing Ombudsman Service on the learnings from recent severe maladministration cases, spotlight reports, and key recommendations to put things right.
In the context of increased scrutiny of landlords and financial constraints, how can you effectively handle competing priorities? Gain insight on how you can rebuild trust with residents and improve communication.
Ensure you are identifying vulnerable residents or hazards that pose a significant health and safety risk and offer timely decants. Carry out effective inspections and develop a clear action plan to handle disrepair. Understand what works, learn from best practice on diagnosis, cutting down delays, and managing expectations to resolve issues effectively. We will spotlight complaint handling through social media, how to use data to lead your strategy and improve processes to reduce stress and anxiety for residents.
Key Points
- Preparing for Awaab’s Law: Understanding social landlords’ damp and mould responsibilities
- Statutory repair timescales and record keeping requirements
- Accessing funding and making the most of available resources
- Identifying hazards that pose a significant risk to health or safety
- Understanding when and how to proceed with temporary decanting: minimising the use of temporary accommodation
- Technological solutions for early identification of risks and hazards
- Proactive solutions for reducing delays
- Learnings from the Housing Ombudsman’s Learning from severe maladministration report
- Managing legal cases and promoting ADR
- Evidencing data on customer vulnerabilities and customer support
- Learning from experts to identify structural problems and manage repairs
- Innovative strategies to engage with residents and resolve issues effectively
