Ben Beadle is the Chief Executive of the NRLA, the membership body that represents over 110,000 landlords across England and Wales. A landlord for 20 years, Ben has had a lengthy career in housing holding senior roles at Places for People and TDS and is a familiar face in the sector and in the media.

The Association was founded in 2020 and helps landlords – big or small – navigate the many challenges of the private rented sector, providing first class support, advice, learning resources and services as well as a powerful research and campaigning.

Nye Jones is the Head of Campaigns at Generation Rent. He works closely with politicians, local authorities and other stakeholders on behalf of private renters, as well as representing their views in the media. He has an MSC in Social Development Practice and extensive experience of campaigning and influencing around social policy, including in the homelessness and drug and alcohol treatment sectors.

Kevin is an Agricultural and Private Client law expert, specialising in advisory and contentious matters. He is Head of our Estates & Land team. He is recognised as a Band 1 lawyer in Chambers Guide and the Legal 500. Kevin is also a director of the Sustainable Soils Alliance and the honorary solicitor for the Soil Association Land Trust.

Gwyn is the Head of Income for Social Housing and Homeowners at Riverside, having specialised in income management for almost 20 years. Gwyn is a Chartered Member of the CIH with a BSC in Housing and has worked for several HAs, ALMOs and LA’s or varying sizes throughout the UK.

Gwyn works closely with many stakeholders such as the DWP, supporting customers with the transition to Universal Credit to improve their customer experience. She has transformed income management in the businesses she has worked for, significantly improving collection rates while sustaining tenancies, placing the customer at the heart of the service.

Gwyn has wider experience covering all aspects of housing management over her almost 30-year career in Housing. 

Rachael Robinson is Head of Income, Welfare & Lettings at Plus Dane Housing and a recognised voice in the housing sector on arrears prevention, financial inclusion and tenancy sustainment.

She leads services spanning income collection, welfare support and lettings, with a strong focus on early intervention, customer engagement and preventing financial difficulties from escalating into tenancy failure. Her work combines data-led decision making, service transformation and partnership working to improve outcomes for both customers and landlords.

Alongside her operational leadership role, Rachael is helping to shape organisational transformation at Plus Dane, redesigning services to build stronger customer relationships, improve accountability and deliver more proactive support. She regularly contributes to sector conversations on welfare reform, arrears management and the future of housing services, bringing practical insight from the frontline of social housing.

I am an experienced professional with a strong foundation in Psychology and over 15 years of expertise in working with vulnerable individuals. For the past 5 years, I have specialised in housing and project management, delivering impactful support through my role at Kineara. My work focuses on preventing homelessness by empowering tenants across various housing tenures to sustain their tenancies and achieve stability.

At Kineara, we take a holistic approach to supporting clients, carefully evaluating their unique circumstances to identify needs and provide tailored solutions. The projects I manage are offering practical advice, coordinating referrals to appropriate community and health services, and addressing the underlying challenges that may jeopardise their housing situation.

I am passionate about helping people access housing and have awareness of their rights and responsibilities to be able to make informed decisions about their housing.

I look after frontline and specialist services, including the customer contact centre, community involvement, community safety, empty homes and lettings, income, homeownership, tenancy sustainment and complaints

I’m passionate about social housing and social justice—ensuring everyone has fair access to safe, secure homes and the support they need. A key part of my work is championing the voice of the customer. It is vital that we actively listen to our customers and use their insights to shape and improve the way we work, making sure our services reflect real needs and experiences.

A little about me: I live in Richmond in London with my partner and stepdaughter, and in my spare time, I love escaping to our caravan in Dartmouth, Devon. It’s my happy place—think sea air, cosy evenings, and plenty of walks