This Using Mediation for Conflict Resolution Online Training Course provides an overview of mediation and explores how it can be used as an effective tool for resolving conflict.
At this interactive course, we will explore the key principles and skills of mediation. We will show how it can be used to resolve complaints from customers and manage disputes in workplace settings. Mediation can be used in many areas including health, higher education, housing, family situations and the workplace. Through the use of case studies, the course will demonstrate how to use mediation in different contexts.
The course will compare mediation to other forms of dispute resolution, whilst highlighting the benefits and the circumstances in which it can be used most effectively.
Our expert trainers will share their experience of mediating conflict as they guide you through the different stages of mediation. Take part in interactive group exercises, practise your skills and learn from the experiences of other attendees.
The training was comprehensive and insightful with a good mixture of theory and interaction. There were group discussions and exercises which gave the day overall a good balance.
Angelo Alvedro, Three Rivers District Council
I enjoyed the learning process and the free-flowing nature of the training which allowed me to contribute easily.
Shameem, Muslim Women's Network UK
The content and delivery were excellent. Both trainers were superb and I fully intend to pursue further training and development in mediation as a result.
Rob Markham, University of Oxford
Attend the training to learn:
Discuss potential areas of conflict in modern life.
Discussion – How does mediation compare with other interventions e.g. arbitration, negotiation, identify contexts where mediation is appropriate.
Dave Simmons has been a mediator for over four years. He holds an accreditation in community mediation through the London College of Mediators as well as an Interpersonal Mediation Practitioners Certificate through UK Mediation. His mediation experience includes workplace, family and neighbour disputes. Dave volunteers as a Board Trustee for Croydon Mediation which has been resolving conflict in the borough of Croydon for over 20 years.
Dave’s background is in social housing. He spent over 15 years at the housing Ombudsman Service resolving disputes between residents and landlords. He now works for Peabody, currently the second biggest social housing landlord in the country, looking at ways to resolve disputes and prevent them from arising in the first instance. Dave is a very experienced trainer and facilitator, having delivered hundreds of training webinars, forums and events to the housing sector.
Darren Pullman is a very experienced mediator having been in the profession for over 20 years. He is also an experienced trainer and delivers accredited mediation training. Darren has been a trustee of Croydon Mediation since 2012 and represents Croydon Mediation on The London Community Mediation Council. Before becoming a mediator Darren spent 15 years teaching in primary and secondary schools.
Mediator and Trainer
Darren Pullman is a very experienced mediator having been in the profession for over 20 years. He is also an experienced trainer and delivers accredited mediation training. Darren has been a trustee of Croydon Mediation since 2012 and represents Croydon Mediation on The London Community Mediation Council. Before becoming a mediator Darren spent 15 years teaching in primary and secondary schools.
Mediator
Dave is the company Director of the Housing Mediators. Working with a team of former Housing Ombudsman professionals, he provides a consultancy service for social housing landlords offering training and support in effective complaint handling as well as a mediation service focusing on housing and workplace disputes.
He spent 15 years at the Housing Ombudsman Service (HOS) as an Adjudicator and Sector Engagement Lead where his achievements included leading on the project to write and publish the first Complaint Handling Code. After this, Dave spent two years as Peabody’s Compliance Operations Manager, where his duties included overseeing compliance with the HOS.
Dave is a long-term associate of HQN and Tpas (Tenant Engagement Experts) and in his various roles he has delivered hundreds of training workshops, forums and webinars to the housing sector covering a breadth of subjects. He has also written dozens of briefings and best practice documents which he currently continues to do in his capacity as HQN’s Complaints Hub Lead.
He is an experienced accredited mediator and has mediated on a wide range of disputes including family, community and workplace. As a Board Trustee of Croydon Community Mediation, he co-produces newsletters which promote learning and knowledge sharing for its team of community mediators.
This event is CPD Certified.
Contribute 6 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.
Westminster Insight provides bespoke training at a time and place to suit you and your organisation’s needs. All our courses can be provided online, at your place of work or a venue of your choice. Additionally, we can tailor or create a course to suit the exact needs of your organisation. We will discuss the learning outcomes with you and tailor the training to the needs of your organisation.
Benefits of in-house training:
Flexible – Schedule a course date and times that work best for you and your teams. Upskill your teams immediately as training needs arise. Choose from in-person or online and bring your teams together to learn in an interactive, friendly environment.
Cost-effective – Train groups of individuals working in the same organisation without incurring travel or accommodation costs.
Customised Content – Our experienced trainers work with you to ensure that the course content is tailored to meet the needs of your teams and organisation. Benefit from the opportunity to have in-depth discussions about scenarios in your organisation in a confidential forum.
Find out more about our tailored training solutions by contacting us at learning@westminsterinsight.com
Westminster Insight can also provide this training as an inhouse course, to find out more email learning@westminsterinsight.com.
Wednesday 25th February 2026
Wednesday 20th August 2025
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