Course Summary

Noise complaints are a common issue, where a resident is affected by noise disturbance, it is important landlords take their concerns seriously. A fair and transparent investigation needs to be carried out to minimise the impact on their quality of life.

Attend Westminster Insight’s Managing Noise Complaints online training, led by Emma Foxall, former Deputy Housing Ombudsman, who will share useful steps and guidance on how to prevent disturbance and improve your organisation’s response to noise complaints.

This CPD certified course will include real life case studies and best practice tips on the entire complaints process including what qualifies as a noise complaint, planning an investigation, identifying sources of information and listening to residents.

How do you communicate with residents regarding their noise concerns whilst managing expectations? We will discuss the findings from the Housing Ombudsman’s Spotlight on noise complaints – time to be heard report and consider the recommendations made for both landlords and residents in delivering positive resolutions to noise complaints.

You will receive a practical toolkit and templates to help you respond to noise complaints. Assess your current process against the Housing Ombudsman’s recommendations and learn how you can implement changes for improved outcomes in your housing organisation.

Don’t miss this opportunity to develop your noise complaints process and improve relationships with your residents.