Course Summary

Join our Supporting Vulnerable Customers online training course to ensure that you understand how to identify and engage with vulnerable customers and service users. Utilise effective customer services strategies to ensure that you are equipped to respond to complex situations and that customers feel supported.

In this practical and interactive course, you will be taught how to increase awareness and protect vulnerable customers in compliance with current legislation, and to avoid reputational and financial damage. Learn how to handle difficult conversations with vulnerable customers and the role of active listening and empathy.

Gain expert guidance on how to adopt a consistent and fair approach when handling customers in vulnerable circumstances and how to tailor responses to ensure good outcomes. Understand the importance of signposting and partnering to help your customers and service users.

This course provides tools and tips for organisations to embed in their customer services strategies. Effectively supporting your vulnerable customers is a regulatory requirement for any business and, the moral thing to do. Therefore, this course is a must attend event for those aiming for excellent customer satisfaction.