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Westminster Insight offers a variety of customer service training courses designed to improve skills in communication, handling challenging situations and managing complaints. Courses include handling demanding customers, managing anti-social behaviour in housing, investigating escalated complaints, and dealing with conflict.
We also offer specialised training in supporting vulnerable customers, complaint handling, and developing influencing and negotiation skills. These courses are tailored to equip participants with practical tools and strategies for effective customer service and conflict resolution, enhancing their professional capabilities and service quality.
Our customer service training courses offer valuable learning outcomes, including:
Our customer service training courses offer the convenience and flexibility of enhancing professional skills from anywhere.
Our courses provide crucial skills for handling complex customer interactions effectively, ensuring customer satisfaction and trust. Furthermore, standardised training across all staff levels ensures a consistent, high-quality customer service experience. This investment in customer service training improves skills and heightens customer loyalty, potentially boosting business revenue. Moreover, a well-trained team is a confident and happier workforce, leading to improved performance and a positive work environment.
Our customer service training courses are designed for professionals interacting with customers or handling customer-related issues including:
The courses are also beneficial for anyone dealing with difficult people and conflict in the workplace. They are equally valuable for seasoned professionals looking to enhance their skills in conflict resolution, anti-social behaviour case management, and influencing and negotiation skills.
Westminster Insight offers industry recognised qualifications accredited by The CPD Certification Service. Our structured, practical and methodical training guarantees continuous development at a pace that suits you.