Tenant Engagement Digital Conference

Aasia is an experienced housing professional with more than 25 years’ experience in the housing sector, but her real niche is resident involvement, community development, engagement as well as leading on transformation and governance  projects. 

She is committed to ensuring residents’ voices are heard, making a real difference as to how services are delivered. Aasia has led on a number of successful reviews including co-creation modelling, scrutiny development, community engagement as well as housing regulatory reviews. 

Aasia, who has a PhD in Sociology and Social policy specialising in community engagement and sustainability, has also worked on several European Social Funded projects, as well as writing major funding applications for the National Lottery and other funding providers.  

Angela is the Director of Regulatory Engagement at RSH, and is responsible for ensuring landlords deliver the outcomes of the regulatory standards.  Prior to this, Angela was the Assistant Director of Consumer Regulation at RSH where she managed the reactive consumer regulation function and supported in the implementation of the Social Housing Regulation Act 2023.

Kai has a BSc (Honours) Psychology and Counselling degree and achieved a British Psychological Society (BPS) accreditation. Kai has been the chair for my tenant’s scrutiny panel for over three years. In that time, she has carried out numerous reviews, been involved in stage 2 complains, assisted in shaping policies, interviewed potential staff members and panel members, also been a part of the wider reshaping of the culture of my housing association. Kai has been very vocal in my support for tenants to be more involved with their housing provider and working together to accomplish change, and strengthen relationships. Kai is a member of Tenants Advisory Panel with National Housing Federation (NHF), a Tpas Associate, collaborated with CIH and Inside Housing and numerous other organisations in the sector. Kai is the author of the national project ‘Is There a Seat at the Table: Ethnic Minority Voices in Tenant Engagement.’ Kai is very dedicated to echoing the tenant voice within the sector, with it being diverse, listened to and without stigma.

Matthew Grenier is the Business Development Director at HACT, where he oversees the delivery of strategic partnerships, communications, marketing and engagement for the organisation. He works closely with senior leaders to address challenges and identify emerging opportunities, ensuring HACT’s initiatives align with the evolving needs of the sector. Matthew joined HACT in 2021, bringing a wealth of experience from a career that has spanned strategic leadership, marketing, and business development. Through his leadership, Matthew has helped HACT expand its impact through transformative solutions like the award-winning Retrofit Credits and Social Value proposition tools. His dedication to fostering collaboration and delivering measurable social value makes him an integral part of HACT’s mission to empower the housing sector to create sustainable and thriving communities.

Christopher began his social housing career in 2007, gaining experience in complaint-handling roles before joining the Housing Ombudsman in 2013. He has worked in a variety of roles in both casework and ‘back-office’. In his current role he has contributed to ‘Spotlight’ reports, led special investigations and written insight reports.

Lydia Stockdale is Director of Communications and External Affairs at Eastlight Community Homes, where she leads strategic communications and resident engagement across the organisation. With a background in journalism – including as assistant editor at Inside Housing – and public relations in the housing sector, she brings extensive experience in helping housing providers connect meaningfully with their residents.

A Chartered Member of the Chartered Institute of Public Relations and an ILM‑accredited coach, Lydia is committed to creating communications that are clear, inclusive, and genuinely engaging.

Aasia is an experienced housing professional with more than 25 years’ experience in the housing sector, but her real niche is resident involvement, community development, engagement as well as leading on transformation and governance  projects. 

She is committed to ensuring residents’ voices are heard, making a real difference as to how services are delivered. Aasia has led on a number of successful reviews including co-creation modelling, scrutiny development, community engagement as well as housing regulatory reviews. 

Aasia, who has a PhD in Sociology and Social policy specialising in community engagement and sustainability, has also worked on several European Social Funded projects, as well as writing major funding applications for the National Lottery and other funding providers.  

Daniel leads customer experience and communications for Together Housing – one of the country’s largest housing associations with homes across 32 local authorities.

Customer experience involves leading complaints, resolutions, customer insight and scrutiny. Communications comprises marketing, press and media, websites, social media, internal communications and stakeholder engagement.

A graduate of Hull and Leeds Universities, Daniel has had a wide ranging career across the public and private sectors including the European Commission, Yorkshire Water and the National Housing Federation.

Aasia is an experienced housing professional with more than 25 years’ experience in the housing sector, but her real niche is resident involvement, community development, engagement as well as leading on transformation and governance  projects. 

She is committed to ensuring residents’ voices are heard, making a real difference as to how services are delivered. Aasia has led on a number of successful reviews including co-creation modelling, scrutiny development, community engagement as well as housing regulatory reviews. 

Aasia, who has a PhD in Sociology and Social policy specialising in community engagement and sustainability, has also worked on several European Social Funded projects, as well as writing major funding applications for the National Lottery and other funding providers.