Event Summary

With a more stringent regulatory environment, housing providers will have to go to greater lengths to ensure the quality of homes and the safety of residents. Awaab’s Law will force social landlords to fix damp and mould within strict time limits, and two years on from the Ombudsman’s Damp and Mould Spotlight Report, the sector has a set of recommendations, best practice and learnings to implement.

Join our Solutions to Damp and Mould in Social Housing Digital Conference to hear from a range of experts including the Housing Ombudsman Service, local authorities, building experts and registered landlords.

As spending figures in maintenance and major repairs continue to increase, this conference will share practical solutions that will help you to make informed business decisions.

You will discover ways to communicate with vulnerable tenants and increase contact with tenants. Gain insights on how to manage complaints, assess risk, prioritise emergency repairs and improve relationships with contractors. Optimise your internal resources and evaluate the benefits of dedicated response teams.

Don’t miss this unique opportunity to network with peers and professionals across the social housing sector.

Key Points

  • An update on Awaab’s Law
  • Insights from the Government’s guidance – Understanding and addressing the health risks of damp and mould in the home
  • Knowledge and information management (KIM): data led strategies to manage risk and quality assurance
  • Understand what a dedicated response team for damp and mould complaints looks like
  • Keep tenants’ needs at the centre: recording vulnerabilities and addressing specific needs
  • Triaging with internal teams and third-party contractors, escalation routes, and response time targets
  • Aligning voids, energy efficiency, and repairs strategies