Event Summary

Chaired by Chief Superintendent Tony Brown, Westminster Insight’s timely, collaborative, and expert Responding to and Communicating around Major and Critical Incidents Conference will be taking place on Tuesday 12th May 2026, in London.

Dealing with major incidents is complex. Strong communication and multi-agency approaches to handling incidents are critical. On the day, however, events can be unpredictable. How do you prepare for this? How do you deal with events as they unfold? How do you communicate between services and agencies effectively, while maintaining the right dialogue with the public?

Join us, and hear expert insights and lessons learnt from incidents, including from our in-depth panel: Sir John Saunders, Chair, Manchester Arena Inquiry, Tom Ball, Deputy Director of Protect and Prepare, Homeland Security Group, Home Office, and the National JESIP Team. Our expert speakers will share next steps for improving the coordination of emergency services during a major incident.

Communicating throughout incidents presents new challenges, with an increase in hate crime; and the saturation of social media enabling the spread of information, misinformation, and disinformation, major incidents can lead to public disorder and riots. How do you communicate around incidents to protect victims, and maintain public safety and public order?

Our specialist communications panel will share key insights and advice, following the recent roll out of new guidance on major incidents. Handpicked by the NPCC, it includes: Beth Durham, Professional Standards Manager for Media and Communications, College of Policing, Liz Riding, Head of Media and Engagement, Lancashire Police, and Kathy Stacey, Director of Media, Engagement and Corporate Affairs, Greater Manchester Police.

Handling major incidents and their aftermath is a wide-ranging, far-reaching, cross-cutting challenge. We will look at Martyn’s Law in practice. We will discuss a wide variety of major incidents, including bombings, terror-related, misogyny, mental-health, and hate-related incidents. We will examine wider impacts of major incidents, such as on the NHS and pressure on resources, community engagement, and mental health of those involved in emergency response.

Join us, at our collaborative and cross-cutting conference, and learn about innovative strategies, focussed case studies, panel sessions, and senior expert spotlights. Engage with peers, practitioners, and specialists, from Police, Fire and Rescue, the NHS, local and central government, community groups, the voluntary sector and many more.

Key Points

  • JESIP’s interoperability principles and improving multi-agency working and training to ensure a coherent, effective and timely response to major and critical incidents.
  • The value of neighbourhood policing in improving community engagement and reducing the risk of the spread of misinformation.
  • Establishing clear protocols for multi-agency communication during major incidents.
  • Ensuring that the public is informed and engaged effectively.
  • Understanding from a broadcaster how fake news spreads online.
  • Developing emotional preparedness and mental resilience through high-fidelity training.
  • Improving wellbeing support for officers and staff responding to traumatic or stressful incidents.
  • Using innovative technology to promptly alert the public to high profile threats.
  • Building capabilities and leadership through the Multi Agency Gold Incident Command programme training leaders to take strategic command of major incidents in a multi-agency setting.
  • Improving protective security and organisational preparedness across the UK at large premises and events
  • Reducing vulnerability to terrorist attacks through the implementation of Martyn’s Law.
  • Maintaining the continuity of services to patients during critical incidents.

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Group discounts

Contact us for group rates.