Social landlords are projected to spend £10 billion annually on repairs and maintenance over the next five years, according to the Regulator of Social Housing. This record investment in existing stock comes as the sector prepares for the introduction of Awaab’s Law, the Duty to Remediate, and updates to the Decent Homes Standard.
Join us online for Westminster Insight’s Housing Repairs and Maintenance Digital Conference to explore practical strategies to modernise your repairs and maintenance services and deliver better outcomes for residents.
Hear from sector leaders, policy experts, and housing professionals as we share best practice and policy shaping the future of social housing repairs.
Moving from reactive to predictive maintenance, understand what effective, proactive repairs look like in practice – strong planning, early problem detection, quality assurance, and better management of contractors.
Take away insights from The Housing Ombudsman’s Spotlight Report on Repairs and Maintenance – Repairing Trust, which highlights issues such as poor communication, inadequate complaint handling, and a lack of choice for residents. We will explore the key recommendations: empowering staff and residents, improving culture and behaviours, and rebuilding trust.
With a focus on innovation and technology, discover how AI, data, and digital tools are transforming the way social landlords assess property condition and identify issues before they become complaints. Learn how to use Knowledge Information Management (KIM) to prioritise and deliver repairs more effectively. We will share innovative examples and pioneering approaches from housing associations and solution providers.
Gain guidance on navigating the Government’s updated Remediation Acceleration Plan and the upcoming Remediation Bill. Understand how to access funding and meet your obligations to remove unsafe cladding and support residents throughout the works.
With growing scrutiny and unprecedented investment, this is a critical moment for the social housing sector. Register now to secure your place and join us for a half-day of practical solutions, regulatory insights, and up-to-date guidance to improve repairs and maintenance services.
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Great event! The range of topics covered was good, the chair was excellent and all speakers insightful.
Andy Kennedy, Karbon Homes
Very well run, informative and engaging speakers that kept the audience interested throughout the day.
Matt Rushton, Teign Housing
The conference was broad and really helpful to understand the current thinking and what solutions people are trying.
Jacquline Gailey, Greater Manchester Combined Authority
Executive Director, Greatwell Homes
Chris Holloway has over 15 years housing management experience across local authorities, arm’s length organisations and housing associations. Chris has developed a reputation for blending data with human insight to create innovative solutions to those perennial housing issues from arrears and ASB to estate management, customer involvement and lettings.
Assistant Director of Repairs and Maintenance, Watford Community Housing
Executive Director of Housing, Lewisham Council
Head of Customer Voice, Metropolitan Thames Valley Housing
Lynda is the Head of Customer Voice at MTVH (Metropolitan Thames Valley Housing) who provide over 57,000 homes for people living in London, the Southeast, East Midlands and East of England. Having worked for a number of years across customer contact, complaints, insight, community investment and engagement teams within the Housing sector she is passionate about listening to residents at every touchpoint, not just through surveys and formal engagement activities. Lynda currently leads customer voice at MTVH, looking after complaints and engagement activities to make sure that customers have genuine opportunities to influence how services are delivered. She has also lead the establishment of the G15 Residents’ Group, supporting social housing residents across the G15 to have their voices heard.
Meet your colleagues and make new connections via our virtual platform.
Chair of Tenant Scrutiny Panel, Black Country Housing Group
Kai has a BSc (Honours) Psychology and Counselling degree and achieved a British Psychological Society (BPS) accreditation. Kai has been the chair for my tenant’s scrutiny panel for over three years. In that time, she has carried out numerous reviews, been involved in stage 2 complains, assisted in shaping policies, interviewed potential staff members and panel members, also been a part of the wider reshaping of the culture of my housing association. Kai has been very vocal in my support for tenants to be more involved with their housing provider and working together to accomplish change, and strengthen relationships. Kai is a member of Tenants Advisory Panel with National Housing Federation (NHF), a Tpas Associate, collaborated with CIH and Inside Housing and numerous other organisations in the sector. Kai is the author of the national project ‘Is There a Seat at the Table: Ethnic Minority Voices in Tenant Engagement.’ Kai is very dedicated to echoing the tenant voice within the sector, with it being diverse, listened to and without stigma.
Director of Homes and Sustainability, Gloucester City Homes
Executive Director, Greatwell Homes
Chris Holloway has over 15 years housing management experience across local authorities, arm’s length organisations and housing associations. Chris has developed a reputation for blending data with human insight to create innovative solutions to those perennial housing issues from arrears and ASB to estate management, customer involvement and lettings.
The full list of speakers will be announced shortly.
The Housing App (thehousingapp.com) is a powerful digital tool designed to streamline housing inspections and improve the identification and management of property hazards. Used by officers, the app enables room-by-room data collection of findings and defects, with the option to record and score HHSRS hazards directly within the inspection process. Tenants can also report issues and upload images straight to inspectors, improving communication and speeding up response times. Leveraging AI, The Housing App can automatically generate image descriptions to help identify potential hazards from submitted photos. A new feature launching this summer will take the app even further, using AI to automatically produce a detailed Schedule of Works based on captured data. This innovation will save officers hours of manual reporting and ensure that repair actions are clearly prioritised. The Housing App is built to support efficiency, accuracy, and better outcomes for both housing providers and tenants.
This event is CPD Certified.
Contribute 4 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.
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