Event Summary
The Data Use and Access Act (DUAA) will require all UK organisations to implement a formal and effective process for handling data protection complaints. This obligation applies to every data controller, making it essential for organisations to start preparing now.
Our timely Data Protection Complaints online training equips you with the knowledge and skills to recognise, manage and respond to data protection complaints effectively, in line with both the DUAA and the ICO’s latest guidance.
This course explores the full lifecycle of a complaint, from receipt and triage through to investigation and resolution. Gain guidance on conducting fair, thorough and well-documented investigations, including gathering relevant evidence, reviewing systems and records, and assessing whether data protection law has been followed.
Learn how to identify common types of complaints, communicate clearly and manage expectations to reduce escalation. This course also addresses more complex scenarios, such as dealing with persistent complainants or AI-generated submissions. Understand when and how to signpost matters to the ICO and how to demonstrate accountability when complaints escalate.
Attend to strengthen your organisation’s readiness, improve your complaints handling processes, and ensure you are fully prepared for the DUAA’s new requirements.
