Course Summary

Business process mapping is the technique used to visualise and map out workflows and processes. By creating a process map or a flowchart, an organisation can maximise operational efficiency, eliminate unnecessary steps and streamline workflows. The ability to visually map out your process is vital for the growth and long-term success of any business.

Join our Introduction to Business Process Mapping online training to learn the fundamentals of process mapping using Universal Process Notation (UPN) and recognise the benefits of illustrating your process and functions from start to finish.

You will learn how to identify potential risks and control point gaps using your map to develop the best management strategies that will help you lead your team to succeed.

Learn how to effectively communicate and ensure staff buy in, by clarifying roles, responsibilities, and the overall process, ensuring that everyone understands how their work fits into the bigger picture.

By attending this workshop, you will learn how to measure success, optimising financial and human resources. Identify the different methods of modelling processes and set out priorities to change processes.

This training is aimed at any leader or manager from the public or private sector. The course will be interactive, enabling you to raise and discuss your challenges with our expert trainer.