Joining a Digital Event

How do I register and log in to the event?

Your invitation to register and attend the event has been sent to you from Knowledge Exchange Group [email protected]. Please let us know immediately if you have not received the email. Please do check your junk/spam inboxes too.

We advise you to run a RingCentral: Pre-Event Check. This tool tests the stream quality of your device before participating in the event and ensures you can access the networking.

You will need to register your details to gain access to the event. We strongly recommend that you attempt to login in the days leading up to the event. This will allow us to better assist you with any issues you may have. Closed captioning is available with the Google Chrome extension.

I am having problems logging in to the event, who can I contact for help?

If you have any issues logging in to the platform or during the event, please email us at <[email protected]> so we can assist.

How do I replay the event?

We encourage you to join the event live, so you can ask your questions and engage in the day. But please note the content will be available on replay for 14 days after the event. Please use the same registration link to access the replay.

What should I do if I have internet or technical issues?

If things are lagging, try turning off your camera and removing any virtual background — that usually helps. Closing other tabs and apps can make a difference too. We recommend a minimum upload speed of 5 Mbps; you can check yours at speedtest.net. If you’re working from home and still struggling, restarting your router is worth a try. Email [email protected] if you need further help.