Monika is currently performing the role of Academic Registrar and Director of Student & Academic Services at Durham University. With over two decades of dedicated service to higher education, Dr Nangia is a seasoned and trusted senior leader with an ability to drive transformative impact on university operations. Her commitment to inclusivity and support for learners from diverse backgrounds, particularly those facing disadvantages, has been instrumental in broadening access to higher education.

As alumnus of Goldsmiths University of London, Monika earned her PhD in Inclusive Education, a testament to her lifelong dedication to creating equitable learning environments. Her extensive experience spans both Russell Group and Post-92 institutions, where she has consistently advocated for progressive change. Beyond her role at Durham, Monika contributes her expertise as a member of a governing body at another university and a prominent independent school in the country. She is a member of the Academic Registrars Council and is the Lead Consultant at the Association of Higher Education Professionals.

She is a passionate advocate for the advancement of women in leadership roles within higher education and actively champions the need for promoting greater diversity among higher education leaders, particularly for individuals from underrepresented ethnic backgrounds. As prolific writer and speaker, Monika’s influence resonates through the numerous conferences where she shares her insights. Her career began in the classroom, where she laid the foundation for her passion for education. Today, she continues to inspire through her work, mentoring aspiring leaders from minoritised ethnicities, and nurturing the next generation of educators and professionals.

Jo Nuckley is the Head of Outreach and Insight at the OIA, leading a team with responsibility for sharing learning from the OIA’s casework, and ensuring that casework is informed by the wider sector context. Since joining the OIA in 2006, Jo spent a number of years directly adjudicating on complaints, and as Head of the Adjudication Team and she retains responsibility for casework as a member of the casework quality group. Jo also has responsibility for data protection and knowledge management following an early career in information legislation at The National Archives. In her spare time, Jo is a school governor and runs a jigsaw library.

Professor Adam Habib is the Vice-Chancellor of SOAS University of London, former Principal and Vice-Chancellor of University of the Witwatersrand, former Deputy Vice-Chancellor of Research at the University of Johannesburg and former Professor of Development at the University of KwaZulu-Natal. A professor of Political Science, he has over 30 years of academic, research and administration expertise in institutions distinctively defined by engagements in the contest of ideas, their translation into actionable initiatives and the building of institutions.

I am a Policy Adviser at Universities UK. I work on policy areas related to regulation and quality, including leading UUK’s work on freedom of speech and community cohesion. I also provide the secretariat for the Quality Council for UK Higher Education. Before working at Universities UK, I was the policy lead for harassment and sexual misconduct at the Office for Students. Prior to this I worked in access and participation at Office for Students and the Office for Fair Access with a focus on access and participation regulation.

Jenny Gradwell is a Lead Investigator in the University of Manchester’s Advice and Response team, investigating the most serious cases of harassment, hate, and sexual misconduct. With over 20 years’ experience in Higher Education, Jenny has specialised in student casework for 10 years in the areas of academic appeals, formal complaints, and student conduct and discipline with a particular passion for and focus on plain language and accessibility, embedding a compassionate approach, and co-creating policy and process with students. Outside of work, Jenny enjoys autumn walks, vegan baking, and crochet.

I have been a member of the USW casework team since 2022. Prior to operational management, I was the area lead for student complaints and academic appeals, where my focus was the continuous improvement of service delivery and the compassionate communication of fair and reasonable outcomes to students. Previously, I worked at Westminster University, providing frontline support for students, and I was the Disability Officer of the Student’s Union during my time at university, where I first developed my interest in the “behind the scenes” of higher education and creating equal opportunities for students with disabilities.

The Head of the Conduct, Appeals, Complaints Office at Queen Mary University of London, Haylee leads policy and delivery related to academic misconduct, appeals, complaints and disciplinary matters. She has previously worked in a variety of casework, student services, advocacy and student engagement projects in Australian and UK universities, and is committed to balancing due process and quality standards with supportive and educational approaches to student issues. She holds a Masters of Peace and Conflict Studies from University of Sydney and has recently completed her thesis on culturally and linguistically diverse university students’ experiences of sexual misconduct procedures as part of a Masters of Translating & Interpreting at Royal Melbourne Institute of Technology.

Amy Norton is Head of Equity, Diversity and Inclusion at the London School of Economics. As well as overseeing the implementation of LSE’s Public Sector Equality Duty objectives, EDI strategy and action plan, she leads on work to advance equity for students and staff with protected characteristics, including their Race, Gender, LGBTQ+ and Disability Action Plans. Amy is also leading LSE’s strategic programme of work to address all forms of sexual misconduct and harassment, violence and hate crime. Prior to joining the LSE, Amy was Head of EDI at the Office for Students, the Government’s independent regulator for higher education in England where she held the equalities, harassment and sexual misconduct and student mental health/wellbeing policy briefs. She worked in the OfS since its start in 2018 and before that had a long career leading EDI and HE workforce policy at the Higher Education Funding Council for England.

Monika is currently performing the role of Academic Registrar and Director of Student & Academic Services at Durham University. With over two decades of dedicated service to higher education, Dr Nangia is a seasoned and trusted senior leader with an ability to drive transformative impact on university operations. Her commitment to inclusivity and support for learners from diverse backgrounds, particularly those facing disadvantages, has been instrumental in broadening access to higher education.

As alumnus of Goldsmiths University of London, Monika earned her PhD in Inclusive Education, a testament to her lifelong dedication to creating equitable learning environments. Her extensive experience spans both Russell Group and Post-92 institutions, where she has consistently advocated for progressive change. Beyond her role at Durham, Monika contributes her expertise as a member of a governing body at another university and a prominent independent school in the country. She is a member of the Academic Registrars Council and is the Lead Consultant at the Association of Higher Education Professionals.

She is a passionate advocate for the advancement of women in leadership roles within higher education and actively champions the need for promoting greater diversity among higher education leaders, particularly for individuals from underrepresented ethnic backgrounds. As prolific writer and speaker, Monika’s influence resonates through the numerous conferences where she shares her insights. Her career began in the classroom, where she laid the foundation for her passion for education. Today, she continues to inspire through her work, mentoring aspiring leaders from minoritised ethnicities, and nurturing the next generation of educators and professionals.