Event Summary
Westminster Insight is pleased to announce its Competence and Conduct Standard Conference taking place on Tuesday 29th September 2026 at the Institution of Structural Engineers, in London. Join us at this timely, in-person, event to hear from senior social housing leaders, government policymakers, and HR, training, and workforce specialists, before the Standard goes live.
In 1 October 2026, the Competence and Conduct Standard will come into force for registered providers of social housing in England. Senior housing association staff will be required to hold, or be working towards, a recognised housing management qualification. Transition periods are 3 years for large providers and 4 years for small providers with under 1,000 units.
From October 2026, providers must also have written policies in place covering staff development and performance management, alongside a code of conduct embedded across the organisation.
The Regulator of Social Housing (RSH)’s revised Transparency, Influence and Accountability Standard, expected this summer, will set out what inspectors will be looking for, what evidence you will need to provide, and what good assurance looks like.
With keynote presentations from leading voices in the sector, this conference addresses exactly what actions you need to meet the new requirements during the transition period. Take steps to ensure that your staff have the necessary skills, knowledge, and experience, and are working towards a recognised qualification.
Join us to hear practical and strategic insights from housing organisations who are leading the way in becoming fully compliant to meet the standard. Network with peers and learn what you can do to improve retention of great employees, draw out career pathways for continuous development, and embed professional knowledge, skills and behaviour throughout your resident-facing staff.
Key Points
- Meeting the requirements of the new Competence and Conduct Standard
- What does competence mean in practice?
- Developing an accessible competence policy and embedding an effective code of conduct
- Engaging with tenants and providing meaningful opportunities to scrutinise the policy
- Getting to grips with the new qualification landscape: Top-up training, CIH Level 4 and Level 5 routes, the new Level 4 Certificate in Housing Management and Service Delivery and apprenticeships
- Managing the 12-month enrolment rule for new, interim, and temporary staff
- Embedding professionalism in recruitment, performance management, leadership, and training
- How to develop a competency framework and conduct skills audits
- Providing evidence of professionalism and continuing professional development (CPD)
- Contractor and supply chain obligations: what the new implied contractual terms mean for procurement
- Implications for small and large organisations and for specialist providers
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Group discounts
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