Event Summary

Join our Handling Escalated Complaints under FCA Regulations online training designed to enhance your skills in managing complaints and navigating the escalation process in compliance with Financial Conduct Authority (FCA) regulations.

Gain essential insights into the FCA’s role and the Dispute Resolution: Complaints (DISP) rules crucial for effective complaint management. Understand how the FOS operates, the types of cases they handle, and the implications for firms when complaints escalate.

Understand the significance of the Consumer Duty, particularly in addressing customer expectations and developing strategies for handling complaints from vulnerable individuals.

Receive guidance on creating comprehensive final response letters. Our expert trainer will share best practices for investigating complaints, communicating tactfully with complainants, and using effective conflict resolution techniques.

Learn how to monitor complaint data and trends, meet reporting requirements, and leverage feedback for continuous service improvement.

By the end of this training, you will be well-equipped to enhance your firm’s complaint handling capabilities and ensure compliance with regulatory standards throughout the escalation process.