Our Handling Difficult People and Conflict online training is designed to help you deal constructively with challenges and maximise your personal effectiveness at work.
You will take away strategies for managing conflict and techniques for dealing with difficult workplace behaviour, such as anger and aggression. Learn how to manage tough conversations and improve your communication and feedback skills, to achieve positive outcomes and a productive workplace environment.
This full day interactive workshop is suitable for anyone who deals with difficult people at work, including staff members and management teams.
Expert Trainer
Tony Cash is an expert on policy, strategy and regulatory best practice. He is a former civil servant and his roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director of the Department for Business internal training team. He has trained people in strategic thinking, policy making best practice, and better regulation across the UK and overseas.
You will get the opportunity to raise questions and discuss your approach to managing difficult people and conflict.
Tony Cash is an expert on policy, strategy and risk management best practice. He is a former civil servant and his roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director, Department for Business internal training team. He has trained people in policy making best practice, better regulation, risk management and personal effectiveness across the UK and overseas.
Expert Trainer
Tony Cash is an expert on policy, strategy and regulatory best practice. He is a former civil servant and his roles included Head of Strategy and Communications for the Joint Trade Policy Unit and Deputy Director of the Department for Business internal training team. He has trained people in strategic thinking, policy making best practice, and better regulation across the UK and overseas.
This course is CPD Certified.
Contribute 5.5 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.
This course can also be offered as in-house team training. Find out more about our tailored training solutions by contacting us at learning@westminsterinsight.com
Thursday 20th March 2025
Thursday 10th April 2025
Thursday 3rd July 2025
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