Course Summary
Antisocial behaviour (ASB) is the second highest driver of complaints to the Housing Ombudsman. Housing associations must take an active role to manage and prevent ASB in their communities.
The Crime and Policing Bill introduces a number of the new powers for housing associations. Our timely Managing ASB Cases in Housing online training course provides guidance on what the new tools and powers mean for effective case resolution. Learn about the new measures available to housing providers including Respect Orders, and changes to injunctions and closure notices. Cuckooing will become a criminal offence.
Join this course to understand the core principles of ASB case handling in housing. Ensure your policies and procedures are clear and your staff are equipped to resolve issues fairly, and with confidence to minimise escalation.
In this highly interactive course, gain the tools to gather information and assess risks in different scenarios, from cuckooing to noise complaints.
What does responsible neighbourhood management look like and how does that reflect on your Tenant Satisfaction Measures? Understand the importance of clear and consistent communication, and what can we learn from resident’s perceptions.
Attend this course to gain the confidence to manage ASB cases, ensuring compliance and effective outcomes whilst maximising tenant satisfaction.
