Course Summary

The updated statutory guidance on ASB Case Reviews places a renewed emphasis on accessibility and truly victim‑centred practice. Our timely ASB Case Reviews online training provides the clarity and confidence to align your procedures with the latest guidance.

Gain practical insight into how to apply the new requirements, prioritise genuine victim engagement, and ensure your review process is clear, accessible, and effective. This course offers a comprehensive understanding of how ASB Case Reviews work in practice, including thresholds, eligibility, and application routes.

Explore agency roles and responsibilities, alongside practical ways to strengthen multi-agency collaboration and improve outcomes for victims and communities. Develop practical strategies for managing complex and high-risk cases using a victim-centred approach. Learn how to enhance communication, strengthen support, and ensure victims feel heard, understood, and supported throughout the entire review process.

Through interactive, scenario-based learning and discussion, explore real life challenges and solutions. Identify common pitfalls and uncover opportunities to enhance your organisation’s response to victim complaints.

Leave the course with the confidence, clarity, and tools to deliver a more effective, victim‑focused ASB Case Review process.

Trainers

Charlotte Hamilton-Kay

Specialist Victim Project Manager

ASB Help

Who should attend

Anti-Social Behaviour Practitioners and Partners From:

Local Authorities
Police and Criminal Justice
NHS and Local Health
Social Housing
Third Sector

Online Training

Participate in live training online
Group work and practical scenarios
Course materials

Good to bring like minded professionals together in an arena with a very experienced host. Very worthwhile.
Andy Duxbury, Blackburn with Darwen Borough Council

Good content and tips on dealing with managing ASB cases.
Chloe Morris, Cunninghame Housing Association

Great trainer, great delivery method and great interaction with colleagues on the training.
Katy Leman, Borough of Broxbourne Council

I felt the training was excellent for the purpose it was intended and Harvinder was very much on top of the subject. I learnt a lot.
Paula Howell, West London Equality Centre

Really interesting, informative course.
Amanda McCann, Police and Crime Commissioner Devon and Cornwall

Course Outcomes

Comply with the updated statutory duties and ensure you have robust procedures in place
Hear best practice for setting and reviewing thresholds
Ask your questions relating to complex cases and victim-centred approaches
Learn how to successfully communicate with victims
Embed learnings from ASB incidents
Learn how to build a local approach that meets communities’ needs

Agenda

10:00 - 10:15

Introduction to the Course

Charlotte Hamilton-Kay

Specialist Victim Project Manager, ASB Help

10:15 - 11:00

Understanding Case Reviews and the Updated Statutory Guidance

What agencies are involved?
When can it be triggered? Who can apply?
Reviewing duties
Understanding the updated 2025/2026 statutory guidance on ASB case reviews

11:00 - 11:30

Reviewing Your Procedures

Setting and reviewing thresholds:

Frequency of complaints
Effectiveness of the response
Assessing potential harm to the victim

Identifying where things go wrong and opportunities for improvement
Roles and responsibilities when leading the review

Workshop session: benchmark your policy against best practice

11:30 - 11:45

Morning Break

11:45 - 12:30

Managing Complex Cases: Expert Surgery and Case Study Discussion

Victim centred approaches

Breakout groups and scenario discussion to assess risk and impact of different ASB cases on victims

12:30 - 13:30

Lunch Break

13:30 - 14:15

Action Planning

Problem solving approaches
Involving the victims’ voice to assess harm
What a proportional response looks like?
Setting timelines for responses and outcomes

Discuss what good practice looks like in different scenarios

14:15 - 14:45

Communicating with Victims and Providing Support

Conversation skills
Managing expectations – communication is key
Assessing risks and safeguarding victims

14:45 - 15:15

Achieving Resolutions and Sustainable Outcomes

What good looks like
Communicating outcomes

15:15 - 15:45

Reviewing Compliance and Reporting Data

How to publish your data with transparency
Reporting ASB case reviews and outcomes
Embedding learnings

15:45

End of Training Session

Course Leader

Charlie joined ASB Help as a Specialist Victim Project Manager in July 2021. Previously Charlie worked as an ASB practitioner within Derbyshire Victims Services (DVS), providing practical and emotional support to victims of ASB, and led in the development of several projects to raise the profile of ASB within communities and the impact it has on its victims. During her tenure, Charlie and the ASB team at DVS received the Julie Coulthard Memorial Award for outstanding achievement for the casework they completed during the first Covid-19 lockdown. Charlie studied Psychology at the University of Northumbria and takes a keen interest in the motivations and compulsions behind anti-social behaviour. She hopes that in understanding more about the reasons behind ASB we can effectively tackle it. She is passionate about supporting victims to cope, and recover, whilst also helping them find their voice in standing up against ASB. Charlie is excited to be part of our team and looks forward to championing victims’ rights and welfare. Personally, Charlie spends a lot of time outdoors with her husband, 4 year old son and dog, she loves berry picking for homemade jam, countryside walks and watching cooking programmes.

Charlotte Hamilton-Kay

Specialist Victim Project Manager

ASB Help

CPD

This course is CPD Certified.

Contribute 6 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.

In-house Training

Westminster Insight provides bespoke training at a time and place to suit you and your organisation’s needs. All our courses can be provided online, at your place of work or a venue of your choice. Additionally, we can tailor or create a course to suit the exact needs of your organisation. We will discuss the learning outcomes with you and tailor the training to the needs of your organisation.

Benefits of in-house training:

Flexible – Schedule a course date and times that work best for you and your teams. Upskill your teams immediately as training needs arise. Choose from in-person or online and bring your teams together to learn in an interactive, friendly environment.

Cost-effective – Train groups of individuals working in the same organisation without incurring travel or accommodation costs.

Customised Content – Our experienced trainers work with you to ensure that the course content is tailored to meet the needs of your teams and organisation. Benefit from the opportunity to have in-depth discussions about scenarios in your organisation in a confidential forum.

Find out more about our tailored training solutions by contacting us at [email protected]

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Course Summary

Course Outcomes

Agenda