Event Summary

Rent arrears remain one of the most pressing challenges facing the UK housing sector. Against a backdrop of a rising fuel costs and ongoing reforms to the benefits system, many households are struggling to maintain consistent rent payments. The latest National Housing Federation Universal Credit and rent arrears survey showed that 46% of residents receiving Universal Credit had rent arrears.

How can social landlords, local authorities, and multi-agency partners work together to prevent arrears escalation, protect vulnerable tenants, and develop sustainable tenancies?

Join Westminster Insight’s annual Rent Arrears Digital Conference for practical approaches to early intervention, support, and income recovery.

We will explore the new responsibilities for social and private landlords under the Renters’ Rights Act 2025, coming into force on 1st May 2026 – including abolishment of section 21 notices, the end of assured shorthold tenancies and changes to grounds for possession. What are the implications for income and arrears teams and tenancy enforcement/support officers?

We will present data-driven insight into arrears trends, including the latest national research on Universal Credit and tenant payment behaviour. Spotlighting the growing challenges facing vulnerable households amidst the rising cost of living, hear how to identify risks earlier and intervene before arrears escalates into eviction or homelessness.

Develop practical skills for frontline rent collection, including the use of digital tools and carefully balanced enforcement strategies. Gain insight into how collaboration and open communication can help tenants access advice, maximise income and reduce financial pressures.

With expert insight, case studies and collaborative discussion, don’t miss this opportunity to equip your organisation with the knowledge and practical tools needed to manage arrears effectively and support tenants facing financial challenges.

Key Points

  • The Renters’ Rights Act: implementation, timeline and next steps
  • Evolving possession grounds and new responsibilities for landlords following the abolition of Section 21
  • Sustaining tenancies with the help of Universal Credit and Managed Payment to Landlord (MPTL) requests
  • Effective routes to securing rent collection
  • Addressing rent arrears through landlord-tenant collaboration
  • Supporting vulnerable tenants through financial inclusion and debt management strategies
  • Homelessness as a result of rent arrears: strategies and solutions
  • Stabilising tenancies and reducing housing instability through early intervention, multi-agency collaboration and tenant-centred support

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Group discounts

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