Our interactive Social Tenant Access to Information Requirements (STAIRs) online training course provides guidance on meeting the new requirement to proactively publish information, as well as the requirement to respond to specific requests from tenants.
Explore how to develop a clear and accessible publication scheme that proactively shares the information tenants need, ensuring your organisation meets the expectations of transparency, accountability, and good practice.
Equip yourself with the confidence to manage individual information requests effectively and lawfully. Learn what constitutes a valid request, how to respond within required timeframes, and how to handle more complex scenarios such as redaction, third-party data, or sensitive information.
Leave the day with a clear picture of how to implement STAIRs in everyday service delivery, supporting stronger tenant engagement and improved organisational compliance.
Expert Trainer and Barrister, Bevan Brittan LLP
Vicki Bowles is a Partner and Barrister, specialising in information and privacy law. Vicki advises on all areas of information law, providing pragmatic, clear and strategic advice on data protection, privacy, confidentiality and access to information.
Expert Trainer and Solicitor, Bevan Brittan LLP
Laura Cook is a Solicitor in the information law and privacy team. Laura works with a range of clients on all aspects of information law, with a particular interest in complex access to information requests and the public sector.
Participants will work in small groups and explore how to prepare a publication scheme, sharing key insights, challenges, and examples of good practice identified during the activity.
Building on the first activity, consider the practical aspects of implementing a publication scheme. Take the opportunity to discuss your implementation approaches and highlight practical solutions and potential barriers.
Work in groups on this practical scenario to determine how an information request should be handled. Establish responses that highlight key decisions, challenges, and good practice.
Vicki Bowles is a Partner and Barrister, specialising in information and privacy law. Vicki advises on all areas of information law, providing pragmatic, clear and strategic advice on data protection, privacy, confidentiality and access to information.
Laura Cook is a Solicitor in the information law and privacy team. Laura works with a range of clients on all aspects of information law, with a particular interest in complex access to information requests and the public sector.
Expert Trainer and Barrister
Bevan Brittan LLP
Vicki Bowles is a Partner and Barrister, specialising in information and privacy law. Vicki advises on all areas of information law, providing pragmatic, clear and strategic advice on data protection, privacy, confidentiality and access to information.
Expert Trainer and Solicitor
Bevan Brittan LLP
Laura Cook is a Solicitor in the information law and privacy team. Laura works with a range of clients on all aspects of information law, with a particular interest in complex access to information requests and the public sector.
This course is CPD Certified.
Contribute 3.5 hours towards your Continuing Professional Development (CPD) and receive a certificate of attendance.
This course can also be offered as in-house team training. Find out more about our tailored training solutions by contacting us at learning@westminsterinsight.com
Monday 19th January 2026
Thursday 29th January 2026
Thursday 26th February 2026
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