Course Summary
Join our Knowledge and Information Management in Housing online training course to explore how to improve your strategy and unlock the power of data.
This course will consist of a series of workshops to find practical solutions to your own organisational challenges. We will explore challenges related to data quality, how to develop your own benchmarks and overcome common issues when collecting vulnerability data.
The Housing Ombudsman has identified knowledge and information management (KIM) as the foundation of positive and effective complaint handling and service delivery. You will hear from the Housing Ombudsman Service, a year on from their KIM Spotlight Report, with examples of best practice and evidence on how good data management can improve complaint handling outcomes and tenant satisfaction.
Understand how each team uses data and how to make it easier for data users and controllers to make sense of available information.
We will help you build a business case for data investment as one of the tools to help your organisation succeed. A robust data management strategy is essential to guide evidence-based business decisions, by identifying gaps, optimising processes and ultimately improving housing services and tenant satisfaction.
This interactive course will provide a better understanding of the value of data and its impact on decision making, service delivery and quality. We will share strategies to improve data quality and information management, and raise awareness of data challenges and opportunities for the future.