Morning

09:45 - 10:00

Welcome from the Trainer and Introduction to the Day

Tony Cash

Tony Cash

10:00-11:15

Pitfalls Under Pressure

  • Exploration of the various challenges when expected to think and respond under pressure
  • Emotions in pressured situations
  • Cognitive biases under pressure
  • Avoiding strategic decisions under pressure

 

11:15 - 11:30

Morning Break

11:30 - 13:00

Taking Control

  • Assertiveness and negotiating more time
  • Six ways to create thinking space
  • The importance of listening
  • The power of questions in taking control
  • Confident demeanour
  • Short exercise – the Zero Notice Presentation
13:00 - 14:00

Lunch Break

Afternoon

14:00 - 15:00

Effective Responses to Questions and Challenges

  • Effective structuring of your responses
  • Different ways of responding
  • Clarity and focusing your answer
  • The ideal first minute
  • Personal impact and influence
15:10 - 15:15

Afternoon Break

15:15-16:15

Putting It All Together

  • Opportunity to practise and be put under pressure to respond
16:15-16:30

Final Questions and Discussion

16:30

Close of Course

Tony Cash

Tony Cash

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