Speakers

  • Chaired by: Paul Smith, Group CEO, Elim Housing, Expert Panel Member,  Housing Ombudsman 
  • Kate Dodsworth, Director of Consumer Regulation, Regulator of Social Housing 
  • Hannah Harvey, COO, Saffron Housing Trust and Board Member, CIH
  • Anna O’ Halloran, Head of Consultancy Development, tpas 
  • Lisa Birchall,  Policy and Research Officer, National Federation of ALMOS
  • Paul Harris, Executive Director of Customer Experience, Curo Group 
  • Daniel Klemm, Director of Customer Experience and Communication, Together Housing Group 
  • Nick Murphy, Board Member, Trident Group 
  • Mulima Muyunda, Race and Diversity Lead, People Team, SYHA 
  • Sheetal Panchmatia, Policy Officer, National Fire Chiefs Council 
  • Gemma Richmond, Involvement Officer, Golden Lane Housing  
  • Mark Johnson, Resident, Golden Lane Housing *Tenant Of the Year 2022, Housing Heroes Awards

Kate Dodsworth

Director of Consumer Regulation

Regulator of Social Housing

Hannah Harvey

Chief Operations Officer

Saffron Housing Trust and Board Member, CIH

Daniel Klemm

Director of Customer Experience and Communication

Together Housing

Gemma

Gemma Richmond

Involvement Officer

Golden Lane Housing 

Paul H

Paul Harris

Executive Director of Customer Experience

Curo Group 

Mulima

Mulima Muyunda

Race and Diversity Lead, People Team

SYHA

Mark Johnson

Mark Johnson

Resident

Golden Lane Housing *Tenant Of the Year 2022, Housing Heroes Awards

Anna O Halloran

Anna O' Halloran

Head of Consultancy Development

tpas

Nick Murphy

Nick Murphy

Board Member

Trident Group

paul-smith

Paul Smith

Chief Executive

Elim Housing Association

Sheetal Panchmatia

Sheetal Panchmatia

Policy Officer

National Fire Chiefs Council

Lisa Birchall

Lisa Birchall

Policy and Research Officer

NFA

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