Event Summary

We are pleased to give you advance notice of Westminster Insight’s bi-annual Tenant Engagement Digital Conference. Early registration is recommended.

With the Social Housing Regulation Bill making its way through Parliament and the new Tenant Satisfaction Measures in force from 1st April, all registered social housing providers must prepare for increased scrutiny and accountability.

Join us online for practical strategies and best practice solutions to maximise engagement. We will discover the lessons learned from TSMs and share best practice to put tenants at the core of your organisation.

Our expert speakers will focus on upcoming regulatory changes, sector recommendations and new expectations from the Regulator. We will discuss the findings from the Better Social Housing Review, to ensure tenants have a voice and influence at every level of decision making across your organisation. We will discuss the Government’s plans to implement a new proactive consumer regulation regime, including the DLUHC’s recent consultation on tenant involvement and mutual exchange.

Bringing together engagement professionals, senior leaders and customer experience teams, we will explore new and innovative ideas to improve and revamp your engagement strategies. We will share best practice on how to set up scrutiny panels and successful Tenant and Residents’ Associations. You will hear how to embed small changes that can create big differences for your tenants. How can you bridge the gaps between customer feedback and strategic decision making?

Many tenants face inequalities, especially residents from black and minority ethnic communities, those with disabilities and single parent households. The number of tenants with more complex needs is increasing. Understand how to engage these tenants. Navigate new challenges in the midst of a cost-of-living crisis. Harness insights to reduce levels of dissatisfaction and deal effectively with ASB complaints.

Ask your questions and hear from experts and tenants to understand how to remove barriers and get engagement right.

Key Points

  • Offering tenants a wide range of meaningful opportunities to get involved
  • Implementing the TSMs: early feedback and recommendations for housing associations
  • Bridging gaps between tenants and board rooms
  • Measuring and reporting engagement and satisfaction
  • Making feedback count and communicating changes achieved
  • Prioritising and reflecting a personal approach in small and large organisations
  • Managing expectations and dealing with ASB complaints effectively
  • Best practice to set up and get better results from scrutiny panels
  • Improving knowledge and reporting to tackle damp and mould issues and reduce disrepair
  • Embedding feedback to achieve service improvement