09:00 - 09:10

Chair's Opening Remarks

  • Welcome and introduction

Matthew Walker

Chief Executive, Leeds Federated Housing Association

09:10 - 09:35

Opening Session: Working Together to Support and Sustain Tenancies

  • Joining up efforts to secure affordable housing across the UK
  • Delivering strategic and long-term solutions to support renters
  • Sharing innovations across the sector in times of economic recovery
  • Collaborating with government and key partners to tackle the housing crisis
  • Reviewing the challenges and advice for housing associations to support tenants
Live Q & A
09:25 – 09:35

Sarah Thomas

Chief Executive Officer, Catalyst Housing Group

09:35 - 10:15

Panel Session: Exploring New Challenges for Tenants- Tackling the Rising Housing Costs for Renters

  • Exploring the impact of inflation and fuel poverty on tenants’ standard of living
  • Reviewing changes to benefits and the impact of UC transition for housing associations towards the 2024 deadline
  • Adopting a system wide approach to support tenants
Live Q & A
10:05 - 10:15

Kirsty Ward

Universal Credit Lead , Wheatly Group

Rachelle Earwaker

Economist, Joseph Rowntree Foundation

10:15 - 10:45

Case Study: Developing Evidence Based Approaches to Communicate with Tenants

  • Reviewing current evidence and drivers of rent arrears in social housing
  • Optimising communication to engage with tenants facing financial hardship
  • Reviewing Hyde’s approach to tackle can’t pay, won’t pay cases
Live Q & A

Maggie Houghton

Programme Manager, Hyde Foundation

10:45 - 10:55


10:55 - 11:40

Panel Session: Developing a Collaborative Approach and Wraparound Services Towards Tackling Rent Arrears

  • Signposting debt support services and embedding financial guidance into tenant communications
  • Optimising available funding to support landlords and tenants
  • Improving service delivery: supporting staff and re engaging with tenants in times of crisis
  • Facilitating payment options: digital payments
  • Lessons from Flex my Rent pilot programme
Live Q & A
11:30 – 11:40

Damon Gibbons

Director, The Centre for Responsible Credit

Phillip Pollard

Assistant Director of Community and Customer Engagement, Karbon Homes

barking logo

David Roberts

Service Manager, Support, Community Solutions, London Borough of Barking and Dagenham

11:40 - 12:00

Networking Break

Meet your colleagues and make new connections in our virtual platform

12:00 - 12:30

Case Study: Adding Social Value- Measuring the Impact and Delivering a Financial Inclusion Offer

  • Implementing a comprehensive offer to allow those who need the support to access it
  • Taking a cross organisational approach to support tenants through frontline teams
  • Measuring the social value and impact of financial inclusion
Live Q & A
12:20 – 12:30
Andrew Cooper

Andrew Cooper

Head of Business Development & Fundraising, Sovereign Housing

12:30 - 12:55

Exploring Pathways to Reduce Evictions

  • Reviewing the impact of tenancy sustainment to prevent homelessness
  • Risk assessing complex cases and working with partners to prevent evictions
  • Lessons from the eviction ratification panel: Reviewing the Public Sector Equality Duty before proceeding with court action
  • Engaging hard to reach tenants and offering pathways to mediation and debt repayment
  • Next steps and recommendations to promote sustainable tenancies
Live Q & A
12:50– 12:55

Eileen McMullan

Policy Lead, Scottish Federation of Housing Associations

barking logo

David Roberts

Service Manager, Support, Community Solutions, London Borough of Barking and Dagenham

12:55 - 13:00

Chair's Closing Remarks

  • Conference close

Matthew Walker

Chief Executive, Leeds Federated Housing Association

Related Events