Tackling Anti-Social Behaviour Digital Conference

Jennifer joined the Housing Ombudsman Service in September 2012 as an Investigator, became a Dispute Resolution Manager in 2015 and was appointed as Head of Dispute Resolution in November 2019. She is a qualified solicitor in Ireland, England and Wales and has previously worked as an adjudicator for the Financial Ombudsman and as a senior manager in the housing department of a local authority. Jennifer has extensive experience and knowledge of housing related issues including tenancy management, managing repairs & improvements and tackling anti-social behaviour. At the Housing Ombudsman Service Jennifer has been involved in the development of our work in Local Resolution.

Andrew is the Anti-Social Behaviour Team Manager for Sandwell Council. He has 20 years’ experience in Local Government, with the majority of that time spent in Housing focused, ASB roles. After designing and implementing an ASB Prevention Team, he spent a number of years as a frontline caseworker on that team; before leaving to manage projects for Birmingham City Council, including the implementation of the Homelessness Reduction Act (2017). Andrew eventually returned to manage his former team and has been in this role since 2018, recently having been nominated for a RESOLVE ASB project award, for his work in developing the community trigger Pledge in Sandwell.

Andrew holds a BA Hons in Professional Housing Studies from BCU, where he also won the Chartered Institute of Housing (CIH) prize for best undergraduate student in 2010. Andrew’s career has been predominantly public service focused, with prior roles at Kwik Save and Blockbuster Video before starting with local government. Since 2010 Andrew has also been a serving officer in the Special Constabulary of West Midlands Police, currently working as a special sergeant. Andrew participated in operations across the region and received three ‘LPU Commanders Awards’ for service above and beyond expectations and a ‘quality achievers award’ for participation in Operation Unite

Adrian Tonge is a Principal Legal Officer with Leeds City Council and has been dealing with all types of anti social behaviour cases since 2004, especially possessions, injunctions and committals, and premises closure cases. He also delivers training on ASB remedies to other local authorities and the police. He regularly appears in both the magistrates and county courts.

Dafydd Llywelyn was elected in to his second term of office as the PCC for Dyfed-Powys Police during the May 2021 elections.
Dafydd is a former Principal Intelligence Analyst and worked within Police Intelligence for many years before, in 2014, moving to Aberystwyth University to lecture on Criminology. His career has provided him with considerable insight into core policing issues as well as an understanding of what the public want from the service.
In addition to his role as Commissioner, Dafydd is the Chair of Policing in Wales and plays an active part in various other Groups including:
• National Police Air Service Board
• Police Digital Services
• All Wales Criminal Justice Board
• Single Unified Safeguarding Review Board with Welsh Government (Single Responsible Officer for Wales)
• Policing Board for Wales
• Safer Communities Programme Board
• Strategic Command Course Professional Reference Group
• Equality and Diversity and Human Rights Group (APCC)
• National Rural Crime Network (Executive Board member)
Dafydds overarching vision for 2021-25 is to keep the communities of Mid and West Wales safe, Maintaining trust and confidence in our police and criminal justice system as a whole.
Dafydd is a fluent Welsh speaker, a family man with 5 children and enjoys all sports, but takes particular delight in following Wales’ football team home and abroad.

Charlie joined the team as our Specialist Victim Project Manager in July 2021. Previously Charlie worked as an ASB practitioner within Derbyshire Victims Services (DVS), providing practical and emotional support to victims of ASB, and led in the development of several projects to raise the profile of ASB within communities and the impact it has on its victims.? During her tenure, Charlie and the ASB team at DVS received the Julie Coulthard Memorial Award for outstanding achievement for the casework they completed during the first Covid-19 lockdown. Charlie studied Psychology at the University of Northumbria and takes a keen interest in the motivations and compulsions behind anti-social behaviour.? She hopes that in understanding more about the reasons behind ASB we can effectively tackle it. She is passionate about supporting victims to cope, and recover, whilst also helping them find their voice in standing up against ASB. Charlie is excited to be part of our team and looks forward to championing victims’ rights and welfare.?? Personally, Charlie spends a lot of time outdoors with her husband, 4 year old son and dog, she loves berry picking for homemade jam, countryside walks and watching cooking programmes.?

I am David Macdonald and am a Police Sergeant with Cumbria Constabulary. I have been a police officer since 1999 and have worked in a variety of roles from uniform response, community policing to project work. I have been directly involved in the creative and innovative restructuring of Neighbourhood Policing and Local Focus Hubs within West Cumbria where we have led on national firsts in this area. I have worked across the County in urban and rural areas and in a variety of roles from response policing and traffic policing to neighbourhood policing. I am currently the Neighbourhood Policing Sergeant for the Copeland District which has a diverse community with areas of affluence and some in the highest levels of deprivation in the Country. Neighbourhood Policing is my passion and I strive to bring the best service I can to the communities that I serve. I have been in this area of work for six years and have developed policy and procedures in the Constabulary for Neighbourhood Policing and partnership working.

Dr Vicky Heap is a Reader in Criminology and Fellow of the Sheffield Institute for Policy Studies at Sheffield Hallam University. She has been researching anti-social behaviour for fifteen years and prior to that worked as a local authority Community Safety Officer. Her research focuses on highlighting the experiences of anti-social behaviour policy from the perspectives of victims, perpetrators, and practitioners. Collectively, this body of work critically interrogates the usefulness of anti-social behaviour policy.

Harvinder is an expert in community safety and anti-social behaviour (ASB), she has held several prominent positions, her last being Head of Operational Delivery of Anti-Social Behaviour and Security Services for Leeds City Council. She has led major service reviews on ASB, noise nuisance, hate crime and CCTV. Harvinder was invited to contribute to the revised frontline professional statutory guidance by the Home Office ASB Advisory Board and has conducted peer support reviews. Harvinder has been a guest speaker at national community safety conferences, to share innovative models of good practice and has received a lifetime achievement award for delivering exceptional services in the field of community safety, ASB and a special recognition award for the development of hate crime services in Leeds. Harvinder is passionate about enabling victims to have a voice and working with practitioners to tackle ASB effectively. In her spare time, Harvinder loves to spend time with her grandchildren and travel abroad to work with charities.

Jo has worked for Surrey Police since 2003 where she started her career as an Antisocial Behaviour Caseworker responsible for Guildford/Waverley. In 2012 she became the Force’s ASB Manager and in January 2021 was promoted to Head of ASB and Partnerships with the additional portfolio of youth engagement as part of the newly established Prevention and Problem-Solving Team. Jo is directly responsible for a team of 7 ASB specialists and ASB Sgt who work closely with police teams and partner agencies to deal with ASB, either through prevention, intervention or enforcement. She tactically and strategically advises the Force on ASB which has included implementing policy and procedure for the ASBCPA 2014 and the use of ASB legislation and other ancillary orders to help tackle and disrupt serious and organised crime and child exploitation. She also has responsibility for the strategic delivery of the multi-agency problem solving platform (ECINS) for the County and the professional oversight of the 22 Youth Engagement Officers. Jo has produced and implemented the Surrey Partnership ASB Plan and has helped with the commissioning of a victim service for repeat and vulnerable victims of ASB and a support service for victims who have been exploited due to cuckooing. She has also recently ensured that Surrey’s Community Trigger process was refreshed to include the recommendations from ASB Help and the Living the Nightmare Report 2019. She organises the County’s Practitioner Forums and the annual Surrey Tackling ASB Awards and ASB Awareness weeks. Jo is a member of the Home Office ASB Strategic Board and is the South East Regional Police SPOC for the National Police Chiefs Council ASB Lead. She works closely with the Victims Commissioners Office campaigning for better rights for victims of ASB and works with the charities ASB Help and Surrey Crimestoppers. She is a member of the VP’s Board for Surrey Clubs for Young People and recently joined the National Policing VKPP Child Exploitation Peer Review Team.

I joined Mediation Surrey in January 2022 having previously worked at Jigsaw4u a charity in South West London. As a Team Manager I was responsible several projects which included advocacy for children, domestic abuse, and young victims of crime. I have extensive experience in working with volunteers and in liaising with agencies to bring a multi-agency approach. Prior to joining Jigsaw4u I spent my career within the Metropolitan Police where I retired in 2014 at the rank of Detective Chief Inspector. My experience there included roles in covert policing, serious crime, and child protection.

Nick Duzy began work with the Devon and Cornwall Police in 2003. He currently works in the Prevention Department, Neighbourhood Policing Hub as a Strategic Co-ordinator, his specific areas of interest are Anti-Social Behaviour (ASB) and Community Safety. During his career with Devon and Cornwall Police, Nick has been instrumental in establishing and supporting the force wide ASB Escalation Process. This brings together police and partner agencies across Devon and Cornwall to ensure a systematic approach in tackling ASB, making full use of the tools, powers and resources that are available to each agency. Prior to the commencement of the ASB, Crime & Policing Act 2014, Nick brought Housing, Local Authority and Criminal Justice partners from across Devon and Cornwall together to facilitate its introduction and embed its use across the two counties. With support from ASB Help, Nick has been able to ensure that national best practice in relation to the Community Trigger has been shared with each Community Safety Partnership within Devon and Cornwall. Further to this with the establishment of the Neighbourhood Policing Hub and the introduction of annual Continuing Professional Development training for all Neighbourhood Police Officers and staff; Nick has been able to support a victim focused approach, with ASB Help delivering training to all Neighbourhood Police Officers and PCSOs, as well as a number of our Local Authority ASB/Community Safety Officers in Devon and Cornwall. Nick is currently working with the Office of the Police and Crime Commissioner for Devon & Cornwall to develop a support service for people affected by ASB within Devon, Cornwall and the Isles of Scilly. Nick is a team player and believes in the value of establishing and maintaining good personal relationships to build effective partnerships.

Worked in ASB for over 23 years as well as covering roles in Housing Management , Community Investment and Community Development , Currently the lead for tackling and preventing ASB , Crime and Environmental enforcement across the borough through creative working with creative partnerships.

Rebecca joined the Housing Ombudsman Service as the Head of Insight and Development in November 2020. She comes from a complaints handling background. She worked in the police complaints field for over 15 years, starting off assessing complaints cases and managing a team of case handlers, before moving into leading the work to improve the police’s own handling of complaints, which included conducting thematic investigations and intervention activity. She was responsible for the production of the annual police complaints statistics and in 2019, led a multifunctional team to design the data infrastructure for the new complaints system. She also led the team responsible for embedding the Statutory Guidance for the new complaints system with police complaints handlers.