About the trainer

Jamey Johnson is currently serving as the Director of National Operations for the UK Health Security Agency.  Previously, Jamey led national contact centres for NHS Test & Trace including the inbound 119 services, domestic and international tracing, and the isolation assurance and compliance service. At its peak this vital part of the nation’s global pandemic response was the largest contact centre in the UK with a team of over 30,000.

Jamey joined NHS Test & Trace from the Department for Work and Pensions where he held a number of senior leadership positions including Programme Director for the Pensions Dashboards Programme, Partnership Director leading the relationship with the department’s 12 arm’s length bodies and as Chief Officer of Pension Wise.


  • Jamey Johnson, Director of National Operations, UK Health Security Agency
  • Andrew Gay, Senior Operations Centres Manager, East of England Ambulance Service NHS Trust
Jamey Johnson photo

Jamey Johnson

Director of National Operations

UK Health Security Agency

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