The Social Housing (Regulation) Act has come into effect, meaning that social housing performance will be formally monitored and assessed with social landlords being held to account.
Westminster Insight’s conference is ideally timed to prepare housing associations and local authorities for the introduction of the new consumer rights and subsequent inspections starting in April 2024.
It is vital for social landlords to get to grips with the new set of key performance indicators and how to evidence them, including safety, quality, neighbourhood, transparency, tenancy and engagement and accountability between landlords and their tenants.
With early warning about impending inspections being cut from 28 days to 48 hours, hear how social landlords are preparing for the changes in regulation to be inspection ready at all times. Take away lessons from those who have already gone through the pilot Regulator of Social Housing (RSH) inspections.
Attend to put your questions to our legal expert about the implications of the RSH’s stronger powers of enforcement.
Landlords who breach consumer standards could be named in the future. Learn how social housing landlords have worked to improve housing quality and drive cultural change after issues of underperformance.
Hear directly from representatives of residents’ panels who will share their experiences about how to improve tenant engagement and give residents a voice, helping your organisation to exceed the new consumer rights requirements.
- Meeting the new consumer regulatory standards for social landlords
- Changes to the role of the Housing Ombudsman under the Social Housing Act
- Panel discussion: Hear how different social landlords are preparing their organisations to meet the new regulation requirements through; auditing and self-assessment, new Tenant Satisfaction Measures (TSMs) and the professionalisation of housing managers
- Hear feedback from social landlords that have undergone the pilot inspections
- Improving engagement with tenants to meet the new consumer regulations
- Legal implications of the new RSH enforcement powers for social landlords