The Handling Difficult People and Conflict Online Training is designed to help you deal constructively with challenges and maximise personal effectiveness at work.
This full day interactive workshop is suitable for everyone who may need to deal with difficult people at work including staff members and management teams. You will have the opportunity to discuss challenging scenarios that you are experiencing with others to achieve positive outcomes. You will explore strategies for working with challenging people, communication styles and managing conflict to enable you to work effectively.
- Understand different types of difficult behaviours and how to prevent and respond to them
- Learn the different styles of resolving conflict
- Adapt your communication style to help with challenging situations
- Give effective feedback on behaviours
- Practice your skills and techniques for dealing with challenging people during group-led discussions and activities