The Mediation Online Training will explore how mediation can be a cost-effective approach to sustainably resolving complaints and workplace disputes.
Mediation aims to reduce the number of formal processes used in response to conflict. Embedding mediation as part of your complaint handling and workplace dispute resolution procedures can reduce the burden on different teams, optimising human and financial resources.
Mediation can also support the psychological safety of employees through better conversations.
Whilst repeat complaints, appeals and legal procedures can be a burden on staff, mediation offers a cost-effective alternative that optimises resources, improves staff morale, productivity and honesty and creates a more resilient approach to conflict. Learn how to use mediation in different contexts including housing, NHS and education.
With simple steps to make mediation available throughout the response process, organisations will find a valuable resource to learn and improve service delivery and promote psychological safety at work.
Smaller group size to maximise interaction with and learning from other attendees’ experiences and perspectives.
- A good understanding of the key principles and benefits of mediation compared to other forms of conflict resolution.
- A clear understanding of when mediation skills or a facilitated meeting may be appropriate in place of more formal practices
- An ability to use a range of skills to support the wellbeing of individuals experiencing conflict situations.
- Developed confidence and competence to facilitate a structured meeting with people in conflict with the aim of achieving an agreeable outcome for all