Agenda

10:00 - 10:05

Course Leader’s Opening Remarks

  • Welcome and introductions
  • Expectations for the day
Jacqueline Hinds

Jacqueline A. Hinds MA (HRD) CEIC MCEP

Founder, Wilson Hinds Consulting and Society of Emotional Intelligence International UK & Europe

10:05 - 10:30

Introducing Emotional Intelligence: The History and Business Case for EQ

  • The evolution of emotional intelligence throughout history and its current place in the modern workplace
  • Presenting the business case for adopting emotional intelligence at the individual and organisational level
10:30 - 11:15

The Four Fundamental Quadrants within the EISAP Emotional Intelligence Model

  • Understanding what emotional intelligence is and is not
  • Comparing intelligence quotient (IQ), emotional intelligence (EQ) and culture intelligence (CQ)
  • Discussing alternative emotional intelligence models including EQI and EISAP
11:15 - 11:30

Break

Time for tea

11:30 - 12:10

Identifying, Measuring and Developing Emotional Intelligence

Learn how to recognise, measure, and further develop your emotional intelligence. You will engage with a range of scenarios and develop your ability to identify instances of emotional intelligence.

12:10 - 12:40

Networking Break

Meet your colleagues and make new connections via the virtual platform

12:40 - 13:10

Lunch Break

13:10 - 13:40

Emotional Intelligence and Diversity and Inclusion

  • The relationship between emotional intelligence and the broader equality, diversity and inclusion agenda
  • How workforces with higher levels of EQ have increased capabilities to create cultures of inclusion
  • Practical examples of implementing emotional intelligence within D&I strategies

Ask questions about how emotional intelligence can improve diversity and inclusion within your own organisation, team and occupational function.

13:40 - 14:25

Implementing Emotional Intelligence in the Recruitment Process

  • The relationship between emotional intelligence and recruitment
  • Practical examples of implementing emotional intelligence within a recruitment selection process
14:25 - 14:40

Break

14:40 - 15:10

Placing Emotional Intelligence at the Centre of Line Management and Professional Development

  • The relationship between emotional intelligence, line management and learning and development (L&D)
  • Practical examples of implementing emotional intelligence within line management
  • Incorporating emotional intelligence into learning and development strategies
15:10 - 15:20

Course Quiz

Test your knowledge during this interactive session

15:20 - 15:30

Course Leader's Closing Remarks

  • Close of day
  • Summary of key points
Jacqueline Hinds

Jacqueline A. Hinds MA (HRD) CEIC MCEP

Founder, Wilson Hinds Consulting and Society of Emotional Intelligence International UK & Europe

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