• Cameron Black, External Training and Relationship Lead, Local Government & Social Care Ombudsman  
  • Rosemary Agnew, Scottish Public Service Ombudsman 
  • Verity Richards, Head of Service, Housing Ombudsman Services 
  • Matthew Harris, Head of Complaints Standards, Public Services Ombudsman for Wales  
  • Ben Wesson, Head of Customer Enquiries and Complaints, The Nursing and Midwifery Council 
  • Brian Weston, Head of Research and Insight, Institute of Customer Service
  • Stuart Purcell, Corporate Complaints Manager, Rotherham Borough Council 
  • Nic Streatfeild, Founder & CEO,GovMetric 
  • Tony Stead, Business Development Manager, Cambridge City Council
  • Caroline Robertson, Director of Resolution, Scottish Legal Complaints Commission 
  • Susan James, Head of Casework, London Travel Watch and Transport Focus 
  • Ruth Hammick, Complaints Manager, London Borough of Merton 
  • Helen Wyatt, Customer Relations Manager, Devon County Council 
  • Helen Main, Customer & Complaints Manager, The Insolvency Service 
  • Scott Stevenson OBE, Director of Strategy, Parliamentary and Health Service Ombudsman
Cameron Black

Cameron Black

External Training and Relationship Lead

Local Government & Social Care Ombudsman

Rosemary Agnew

Rosemary Agnew

Scottish Public Services Ombudsman

Verity Richards

Verity Richards

Head of Dispute Support

Housing Ombudsman Service

Matthew Harris

Head of Complaints Standards

Public Services Ombudsman for Wales

Cllr. Ben Wesson

Head of Customer Enquiries and Complaints

The Nursing and Midwifery Council, Councillor, Ealing Council

Stuart Purcell

Stuart Purcell

Corporate Complaints Manager

Rotherham Borough Council & National Complaint Managers Group

Nic Streatfeild

Nic Streatfeild

Managing Director


Tony Stead

Tony Stead

Business Development Manager

Cambridge City Council

Caroline Robertson

Director of Resolution

Scottish Legal Complaints Commission

Susan James

Head of Casework

London TravelWatch and Transport Focus

Ruth Hammick

Ruth Hammick

Complaints Manager

London Borough of Merton

Helen Wyatt

Helen Wyatt

Customer Relations Manager

Devon County Council, and Vice Chair, National Complaint Handling Managers Group, Chair, Southwest Complaint Managers Group

Helen Main

Helen Main

Customer & Complaints Manager

The Insolvency Service

Scott Stevenson

Director of Strategy

Parliamentary and Health Service Ombudsman

Brian Weston

Head of Research & Insight

Institute of Customer Service

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