Event Summary
Attend Westminster Insight’s timely Preparing for Housing Inspections Digital Conference on 10th December 2024 where we will hear directly from the Regulator of Social Housing and the Housing Ombudsman Service.
With a focus on the new consumer regime inspection programme and recent regulatory judgements, we will examine the future regulatory landscape, spotlight self-referrals, and discuss the new Complaint Handling Code as a tool to drive up standards.
Gain insights and review the first set of outcomes from housing inspections. Hear practical guidance from those who have experienced a second wave inspection, including providers who received a C1 grade under the new consumer standards.
Collaboration is key to identifying the issues that are affecting tenants and putting plans in place to resolve them.
We will share best practice for efficient complaint handling, issue identification and resolution, and tenant engagement, with a focus on meeting diverse housing needs. With further regulation ahead (Awaab’s law and the Renters Rights Bill), improve your understanding your legal obligations and tenants’ rights. Learn how your organisation can use technology to improve compliance and reporting.
Gain practical guidance and hear directly from colleagues and decision makers. Don’t miss this opportunity to improve your understanding of the four new consumer standards and commit to continuous improvement across your organisation.
Key Points
- Revisiting the Consumer Standards and addressing the Tenant Satisfaction Measures
- Inspections: what to expect
- The role of the Regulator and its enforcement powers
- Highlighting the Ombudsman’s role and the Complaints Handling Code
- Collaboration with tenants as key to meeting and exceeding the Consumer Standards
- Landlords’ legal obligations and tenants’ legal rights
- Addressing diverse housing needs: meeting individual requirements
- Embracing technology as a tool for improvement
Sponsorship
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