Speakers

  • Chaired by: Stephanie Goad, Chief Executive, Golding Homes
  • Polly Cox, Sector Learning & Development Manager, Housing Ombudsman Service
  • Stuart Purcell, Corporate Complaints Manager, Rotherham Borough Council & National Complaint Mangers Group
  • Paul Harris, Executive Director of Customer Experience, Curo
  • Chris Trott, Root Cause Analyst, Abri
  • Natalie Hill, Head of Service, Abri
  • Louise Murphy, Partner & Head of Social Housing & Regeneration, MSB Solictitors
  • Sara Pascoe, Assistant Company Secretary, Coastline Housing
  • Daniel Klemm, Director of Customer Experience and Communication, Together Housing
  • Stephen Meades-Cummins, Director of Sales, Marketing and Customer Success, GovMetric

Stephanie Goad

Chief Executive

Golding Homes

Polly Cox

Polly Cox

Sector Learning & Development Manager

Housing Ombudsman Service

Stuart Purcell

Stuart Purcell

Corporate Complaints Manager

Rotherham Borough Council & National Complaint Managers Group

Paul H

Paul Harris

Executive Director of Customer Experience

Curo Group 

Chris Trott

Chris Trott

Root Cause Analyst

Abri

Natalie Hill

Natalie Hill

Head of Business Change and Service Improvement

Abri

Louise Murphy

Louise Murphy

Partner & Head of Social Housing & Regeneration

MSB Solictitors

Sara Pascoe

Assistant Company Secretary

Coastline

Daniel Klemm

Director of Customer Experience and Communication

Together Housing

Stephen Meades-Cummins

Director of Sales, Marketing and Customer Success

GovMetric

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